wrong report period while scheduling the report.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

wrong report period while scheduling the report.

L4 Transporter

Hi Community,


I have a weekly scheduled report for saas usage (pre defined in PA) to an email running on my PA-3060, it was working fine. i upgraded the box to 8.1.7 recently, now i am noticing that the report period my report is for one week in 2015, and there is no data in report. But when i run the report using run now, i have detals and the report period also correct.

Have anybody faced this situation?. am i missing some configuration, or it is a bug. both dataplan and management plane clocks are synched and showing current time.


Cyber Elite
Cyber Elite

run now is pulled from live data so results may be different from the actual report, how logn ago was your device updated? it could take some time for the log database to be normalized after an upgrade and if that happened just before a report cycle it could potentially cause issues in that cycle

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Thanks @reaper ,

The update was happened 3 weeks ago, but still the last week report showing as 7 day report from x Aug 2015 to y Aug 2015(example date but year is 2015, for which Palo Alto won't be having any data in logs, which may be reason for blank report). Not sure why there is a huge shift in report period even though the data plane and mp clocked are synched to actual time.

You may want to reach out to support to have that investigated
Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L0 Member

Howdy.... did you ever get a resolution to this one? Have the same issue happening running Panorama 10.2.4

Received the below from Palo support on a case i have logged.

As mentioned in my previous email, the engineering team fixed the issue in the 11.0.3 and 10.2.6 PAN-OS versions. The ETA for these versions is currently unavailable.

  • 5 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!