Hello guys, I want to know if someone has seen this behavior with Port Management Configuration on ZTP NGFW Models ... The IP address, Netmask and gateway shows an incorrect value 0.0.0.0 or Unknown, but the CLI shows the correct configuration parameters. We previously performed a "request disable-ztp" besides "Disable Device and Network Template" and "Disable Panorama Policy and Objects" on Panorama Settings. We thought that this behavior is causing problems when we trying to add a PA-3260-ZTP as a managed device on Panorama.
So from th CLI you see that the firewall is configured correctly right and it has full configuration? I also see that you have GUI picture so you can access the managment ip even if the gui shows no IP? I am asking because when I see unknown fo interfaces I do a factory default reset on the firewall but first I save the config snapshot or/and device state (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clkn) and load it again after the reset
Thanks for your reply. Please let me know if you have seen this behavior of "Unknown Mgmt IP info on GUI" when you're deploying ZTP models in a traditional way. If I reset to factory default a ZTP Model, it comes back to the original ZTP state according to the notes in the procedure "Disable the ZTP state machine on the firewall" and I think the issue is related to this ZTP pre-configured template.
We had an issue like that without ZTP deployment but we seen it in the CLI as well so we did factory default reset.
Did you test restarting just the web service or managment server as it seems a GUI issue:
Also you can run Validate Changes to see if the ZTP intoduced a bad config(you may need to make a small change before that to be able to validate)
There is a bug PAN-160870 when deploying the ZTP firewalls in the normal way so you can check it and test the workaround:
Otherwise of that check with the TAC.
We're still waiting for a fix in the next PAN-OS 9.1 release (9.1.9). Apparently, the WebUI Mgmt "Unknown" Issue is related to bug PAN-156264. This behavior doesn't permit add PAs as a managed devices on Panorama in a traditional way.
We tried the PAN-160870 Workaround to disable ZTP Pre-configuration but it didn't work after reboot the PAs. Using the ZTP plugin to deploy PAs works, but still keeping requiring the ZTP DG and Template configuration to avoid the PAN-160870 issue after finishing the deployment and it does not make much sense to me.
As soon as I have news I'll let you know.
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