Global Protect disconnects several times a day

[GlenRaven-Rob]

Our VPN users are complaining that after being connected for over 1 hour they get disconnected by global protect.  They have to close global protect and reopen to connect back.  We have remote customer service agents that get disconnected up to 4 to 5 times a day. We are running global protect version 2.3.3-5.   We have opened a ticket with support and have escalated and had no success.  Anybody else having this issue?   Any luck getting resolved.

[GlenRaven-Rob]

We upgraded to 7.0.4 on 1-9-2016 and still having problems with global protect disconnects.  Any other ideas?

[googol]

sure there isnt an issue with the Internet or something down the line along their route to using VPN?

[GlenRaven-Rob]

This is affecting several customer service agents that work from their home in different parts of the US.  It has been escalated to Palo Alto engineering now.  Still no resolution.

[GlenRaven-Rick]

From the logs on the client I see that the service sees a packet that seems to corrupted and this causes the service to close the connection.


(T15964) 12/22/15 10:17:52:802 Error( 306): read(zero byte) failed: 0 >>>>> !!!
(T15964) 12/22/15 10:17:52:802 Info ( 184): Error processing receive data from client>>>>> !!!
(T15964) 12/22/15 10:17:52:802 Info ( 190): close client socket
(T15992) 12/22/15 10:17:52:894 Debug( 142): CheckPanGpAgentThread: PanGPA process 15984 exits, ret is 00e88eb0.
(T15992) 12/22/15 10:17:52:894 Debug( 150): GlobalProtect agent terminates unexpectedly. Skip StopThreads().>>>>> !!!


Everytime we close out the connection, it is because of this packet that we see. On the firewall I see that the client disconnects with the firewall.

As of now Support nor Engineering has an answer.

[yaboyhamm]

I'm having this issue currently.  Has anyone found the fix?