06-25-2021 11:48 AM
We are implementing 2 factor authentication and it is failing intermittently when using security groups in the authentication profile. When we use "all" in the LDAP tree, it works like a champ. When we go to a single group, it fails with "user not in allow list" but when checking the user database, the user-id is listed. If we use the same authentication group without 2 factor it works every time as well. The timeout for 2 factor has been increased from 60 to 120 seconds. We are also getting the message from our 2 factor auth vendor every time. Although we get prompted twice.
Has anyone else had this issue as it was been a week working with support without progress?
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