08-03-2023 11:00 AM
Hi. We've had multiple employees complain of being prompted to downgrade from one incremental version of 5 to another and I had assumed that the prompts would stop once everyone upgraded to version 6, but they are still getting the prompts. We are all Mac users. I saw a post from 2018 about navigating through the portal and disabling that option for all users but it is no longer there. What am I not doing or doing wrong? Thank you.
08-04-2023 07:14 AM
Hi @DanMaySentiLink ,
Usually prompts to upgrade or downgrade are based upon the GP client version on the portal. Is 6.x installed and activated on all of your portals?
Thanks,
Tom
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
