Globalprotect 5.2.5 popup message
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Globalprotect 5.2.5 popup message

L3 Networker

Hi All,

 

Having just deployed version 5.2.5 when I connect on Globalprotect I get a pop up stating "The network connection is unreliable and GlobalProtect reconnected using an alternate method......". This did not appear before and was not present on 5.2.4. We need version 5.2.5 for O365 split tunneling, there is an issue using 5.2.3 and 5.2.4.

 

I have noticed I'm connecting as SSL even though the gateway is configured for "enable Ipsec" and the rule has Ipsec in it's app field.

 

Is there a way to remove this notification (having looked I can't see anything obvious)? I will shortly be pushing this client out to 3500 users.

 

Regards

 

Adrian

14 REPLIES 14

L4 Transporter

I've noticed this (new?) setting in the GP agent app config. It doesn't appear to be documented, nor does it appear to do anything. I know from previous experiences, that certain GP features are introduced in content releases, rather than in PanOS updates, so maybe this is something "in the works" at the moment. Just thought I'd pass it along for others. If anyone comes across info on this setting, please share.

OwenFuller_0-1620329181650.png

 

@Danross Thank you very much for pointing this out. I have several VM-300 Series running on Azure and AWS, allowing UDP port 4501 on the Security Group of the External Interface removed the warninglogs/messages for me. Is there any way we can get Palo Alto to add this into the documentation for others that will encounter said error?

The solution from Reddit was just for cases, when gateway was on private (loopback) address and NAT was only configured for TCP 443 and not UDP 4501 (for ESP over UDP). And it wasn't U-turn NAT.

 

I guess there remains an open issue that option which should disable notification about fallback from IPSEC to SSL doesn't disable it even in version 5.2.6? And I believe this option was introduced only in 5.2.5?

 

The main question is; have you noticed that clients previously connecting over IPSEC now connect only over SSL?

L4 Transporter

We recently resolved this by adding ipsec-esp-udp as an allowed app on our security policy for GP. IPSEC connections started working again, and the notice went away.gpsecpolicy.png

L0 Member

Issue: Notification on GP client version 5.2.6 (The network connection is unreliable and global protect reconnected using an alternate method. You may experience slowness when accessing the internet or business application)

 

RCA: Global Protect are receiving notification when the connection falls back from IPSEC to SSL even after disabling the 'display IPSEC to SSL fallback notification' in the portal app configuration

 

Workaround: Till the fixed version is released need to disable the IPSec tunnel in the gateway in GP 5.2.6 or downgrade to GP 5.2.4 where the notification feature is not available.

 

We maybe expect the fix on 5.2.7.

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