GlobalProtect disconnect when remote machine display turns off

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L0 Member

GlobalProtect disconnect when remote machine display turns off

Hello,

 

I am experiencing disconnects from a vendor GlobalProtect VPN on a remote machine when I close local RDP sessions to the remote machine. This issue is preventing automated jobs from running properly unless someone is RDPed into the machine. I have been working with the vendor (and my own Google-fu) on this issue for a month to no avail and would appreciate any help or suggestions.

 

The setup:

Local (home) machine: Windows 10 Home

Remote machine: Windows Server 2019 Standard. GlobalProtect 4.1.11-9

 

I set up a simple connection-checking logger and have narrowed the problem to the RDP sessions closing. I have reason to believe that the choice of local machine does not matter since I am able to resolve the issue by RDPing from other local machines. It seems that as long as the display on the remote machine is active, the GP VPN works fine. Once the display is inactive the VPN connection drops. I thought that maybe my entire network connectivity was dropping when the remote machine was in sleep - but using a logger and running jobs that connect to the internet I was able to verify that the internet connection is working as expected.

 

I am happy to provide more details. Thank you for reading.

Highlighted
L2 Linker

Please have a look at this doc on Step 14, App option "User Switch Tunnel Rename Timeout
https://docs.paloaltonetworks.com/globalprotect/8-1/globalprotect-admin/globalprotect-portals/define...

Let me know if that helps

 

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