GlobalProtect SAML Authentication Problems on PAN-OS 10.2.6

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

GlobalProtect SAML Authentication Problems on PAN-OS 10.2.6

L0 Member

Hello VPN Enthusiasts,

Following the upgrade of our firewalls to PAN-OS 10.2.6, we've encountered authentication issues with GlobalProtect, specifically related to SAML.

While the SAML piece appears to be functioning correctly (SAML provider logs indicate success), the problem arises when the SAML redirects the client back to the portal address to complete the login. At this point, we encounter errors stating that the portal/gateway is either unavailable or not responding within the expected time frame. Packet captures reveal numerous retransmits to the portal.

Upon multiple connection attempts, the authentication eventually completes, but the intermittent nature of the issue is concerning.

Has anyone in the community faced similar issues with GlobalProtect on PAN-OS 10.2.6, particularly with SAML authentication? If so, your insights and experiences would be highly valuable.


Thank you in advance for any assistance you can provide]


  • 0 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!