Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
10-31-2024 10:41 AM
Hey folks, this is my first time posting so apologies if it's a little clunky. We are running a pair of PA-850's in HA mode. Our users have been connecting with GP for years with no real issues. I always keep up on the new GP client versions, right now the most recent is 6.3.1-c383. A few weeks ago, I had noticed that we still have quite a few users running older versions of the GP client, anywhere from 4.1.6 to 6.3.0 and many versions in between. The initial config option on the agent was set to "Allow with Prompt" which basically gave the user the option to delay the upgrade until a later time (have no clue exactly what that timeframe is).
I made the change to "Allow Transparently". This was when we upgraded to 6.3.1. Since then, I installed 6.3.1-c383. I tested this from my computer and it worked exactly like it should. But, it doesn't seem to be working for a variety of other users.
Internal DNS does resolve the public ip of the gateway/portal. So, I'm at a loss as to why this isn't working for all users. I've been searching the web and haven't really found anything helpful.
Has anyone run into this and, if so, was able to solve it?
Thanks,
Jim
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
