We have currently updated GlobalProtect to 5.2.11 from 5.2.10. While running report we came to know that some users are still on 5.2.8 and client is not getting updated on those devices. Can you please suggest if there an issue with version 5.2.8? Currently we are planning to push 5.2.11 version on those machines via software center but if we have any option on GlobalProtect Portal which can initiate the upgrade would be great
When we adopted GlobalProtect I was given bad information. I was under the impression that the portal upgrade process was an all or nothing process. So I used other tools to upgrade GP versions. Royal pain as older releases required that you uninstall the app and then install the new version! So I used AutoIT to create a script since it is a chicken and egg problem. When it came to the 5.2.x version we ran into all sorts of issues where some systems upgraded and were completely broken which is no bueno even without COVID19. If I had known you could control things by AD group I would have saved myself so much pain over the last few years!
Grab a copy of the documentation for GP and do some reading as the info is there! You can use the portal to upgrade clients and control who gets upgraded! Here are my notes based on my Windows setup:
If all goes according to plan you should now be able to add a few people each day to your AD group to upgrade folks across the company without incurring too much risk in case something goes wrong. I always test the release myself, with my specific "use cases" of what must work. I then add some IS staff who have admin rights so if something goes wrong they can recover on their own. Then I move on to picking one model of each PC with one person for testing. Since we moved to this process for upgrades things have been smooth sailing ( knock on wood).
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