GlobalProtect VPN Client windows 11 crash

[PiotrH]

Hi, 

I am using GlobalProtect GlobalProtect App version 6.2.8-263.

It is the latest version i could download from network. When i am using connectioni got bluescreen crash whch i can reasume to:

• Bugcheck code: 0x1E

This is MODE_EXCEPTION_NOT_HANDLED, which means that a kernel-mode component threw an exception that was not handled.

• Exception code: 0xC0000005

This is Access Violation - someone tried to read/write to an invalid memory address.

• Process: PanGPS.exe

This is a process from the Palo Alto GlobalProtect VPN client.

• Faulting module: NETIO.SYS

This is a Windows kernel module for network I/O. It is used by the network stack and often by filter drivers (firewall, VPN, antivirus).

• Stacktrace: shows that the error occurred in connection with IPSec and WFP (Windows Filtering Platform), which is typical for VPN drivers.

The combination of PanGPS.exe and the crash in NETIO.SYS strongly suggests that a VPN filter driver (gpfltdrv.sys) is interacting with the Windows network stack and causing the access violation. This often happens when:

• Conflict between VPN client and other network filter (e.g. antivirus, firewall).
• Incorrect or old VPN driver.
• Bugs in Windows network stack after update.

I was checked all i could. I use other VPN clients without any problems. I can work with that client sometimes 1-2 hours before bluescreen appears. Than it happens more often.

I have talked to IT-support which i got VPNclient from, but they can not help me. 

So i try to contact support here.

[JayGolf]

Hi @PiotrH ,

Can you fully uninstall GlobalProtect. Once fully uninstalled, reboot. Navigate back to your portal address within your web-browser and install the GP client hosted there. Reboot once installed and then try to load up GlobalProtect. 

It seems you might be running into client/driver related issues.