GP portal error when unlocking PC.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

GP portal error when unlocking PC.

L3 Networker

Hi All ,

 

We have issue where user get VPN error when unlocking PC post it returns from sleep mode .

 

After manual refresh its working as expected .

 

Any suggestions on this .

 

Thanks

6 REPLIES 6

L4 Transporter

what is error you get ?

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 |

@fatboy1607 

 

We have multiple gateway configured. So problem is User is connecting to different gateway when device return from sleep mode .

 

Thanks 



you have set preferred gateway ?

Did you configure tunnel retention under global protect portal profile ?

 

 

 

 

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 |

@fatboy1607 

 

Yes , we have set the  preferred gateway .

 

Regarding tunnel retention  : Are you referring  " Preserve tunnel on user Logoff "  ? Can you attach the snip or provide details  for reference .

 

Thanks 

 

find attached

 

https://docs.paloaltonetworks.com/globalprotect/5-0/globalprotect-app-new-features/new-features-rele...

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 |

@fatboy1607 ,

 

Thanks for the details , however i think its not applicable in my case .

 

After sleep mode , user are connecting to different gateway , however when they are manually refreshing the connection  , able to connect preferred gateway ..

  • 3855 Views
  • 6 replies
  • 1 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!