GP Upgrade issues

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GP Upgrade issues

L0 Member

Our environment seeing a weird issue when upgrading the GP Client, only happens so far on about 10% of the machines (small group) but its quite a pain because everyone is remote so we have to use Zoom to fix it and give them local admin/password to repair the app (No UAC prompt in Zoom). The issue is after what looks like a successful upgrade they click on the client and hit Connect but nothing happens. Upon troubleshooting this issue on the machines it appears the PanGPS.exe service never gets reinstalled during the upgrade so its missing completely. Repairing the client, or adding this service manually via command prompt 100% fixes the problem.


I am deploying with SCCM and going from 4.1.11 to 5.1.5.


Anyone else experience this issue? 


L2 Linker

I have experienced a lot issue with GP client and install issue when doing upgrades. I moved to script based install where we trigger an uninstall of the client. Clean the folder and regkey and the perform a fresh install.



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