Not able to switch the gateway on windows.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Not able to switch the gateway on windows.

L1 Bithead

The customer has three gateway configured.
1)SLC1 Centurylink
2) SLC1 Verizon
 3) CORP VPN.
>When they switch gateway from CORPVPN>>SLC1 Verizon
or CORPVPN>>SLC1 Centurylink it gives an error.
>This only happens on the windows machine on MAC it's working fine.
>Please refer to the attached screenshot.

 

I also checked with GP 5.1.6 and 5.2.3. However, if we try to login to GP and switch the gateway from the PC which is not part of the user company domain we don't get this error. It only occurs on the windows system which are part of the domain. They are using the Okta for SAML authentication.

 

I don't found any issue on GP and the config also looks good need to confirm scriptErrorWindows (2).pngthat the issue is not on the GP client.

3 REPLIES 3

Cyber Elite
Cyber Elite

@mshihora,

The fact that your getting that script error page indicates more of an issue with the SAML process than the actual configuration. If this is happening only on domain joined systems are you possibly doing any sort of decryption on these machines that you aren't for non-domain joined machines that could be getting in the way when you migrate gateways? 

Likewise, if you temporarily exclude a domain joined machine from group policy assignment do you still run into the same issue? 

Thanks for the help. I am checking with customer waiting for reply.

@BPry The customer has found that the issue is being introduced by Microsoft Intune. But we still haven't been able to identify what setting within Intune might be producing this script error.

  • 2301 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!