Troubleshooting PanGPS Services Not Working/Running. Error: 1068 while running PanGPS service.

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Troubleshooting PanGPS Services Not Working/Running. Error: 1068 while running PanGPS service.

L0 Member

I once was modifying some windows Registry values and after a restart, my Global Protect Client stopped working.

Although I tired solutions for that problem through online posts, there was no direct solution to the problem I was facing. Required some searching on a different topic to get this working.

 

Internally, the PanGPS service is dependent on Winmgmt service (Can be viewed in 'PanGPS' folder in Registry Editor)

 

Step 1: Goto the Windows Services check if the PanGPS service is stopped. Try starting it. If it shows "Error: 1068". follow next step.

Alternatively, you can try this:

  • Open Command prompt
  • Type:  cd "C:\Program Files\Palo Alto Networks\GlobalProtect"
  • Type: PanGPS.exe -commit
  • Type: sc query PanGPS

    Yash_Naidu_0-1714542277144.png

    Step 2: If you see 1068 error/the above image, this would suggest that there is some problem with your winmgmt service. Most probably something got messed up in your windows management services. Either the Windows Management Files are missing or moved. Use the following commands to reset them back/ recover them.

     

    1. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator
    2. Run the following command one at a time and press enter to execute
    • cd /d %windir%\system32\wbem
    • for %i in (*.dll) do regsvr32 -s %i
    • for %i in (*.exe) do %i /regserver

    At this point, you can start Global Protect. Else, try restarting your computer and then opening the Global Protect.

    - Yash

1 REPLY 1

Community Team Member

Thanks so much for sharing Yash!

LIVEcommunity team member
Stay Secure,
Jay
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