user in S Africa - cannot reliably connect or even see corp UK gateway

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user in S Africa - cannot reliably connect or even see corp UK gateway

L1 Bithead

1. user is on a Mac running GP 5.2.10-6

2. user is running macOS Big Sur v11.6.3

3. all her gateways worked correctly before she left London for S Africa

4. her home internet, as far as one can tell, seems to work correctly

5. if she tries her other gateways, they work, but are slow

 

why doesnt GP reliably show gateways, put another way, upon what does it trigger the removal of the display of any gateway? This is surely not clear...

 

 

 

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