If you need to change your first or last name while retaining your existing account, please send an email to firstname.lastname@example.org informing us of the required changes. You will receive a confirmation email back when the change is complete.
If you have transferred between companies and would like to have your prior completed training transcript transferred to your new account, please follow these steps:
1. Create your new account in the Learning Center.
2. Login to the Learning Center with the new account to activate it.
3. Send an email to email@example.com informing us you need to have your transcript copied, clearly indicating your prior account user ID (email address) and new account user ID (email address).
4. Your transcript will be transferred and the previous account deactivated.
If your relationship to Palo Alto Networks has changed from a Customer to a Partner, and your account has stayed the same (e.g. using the same email address), please send an email to firstname.lastname@example.org informing us of this relationship change.
Your partner status will be validated by the NextWave team. Once validation is complete, your account will be updated to reflect the new status.
NOTE: The Learning Center only allows valid business email addresses and partners may have to wait 48 hours for approval through NextWave. If you have not heard back from Nextwave in 48 hours, please contact Nextwave@paloaltonetworks.com directly to open a ticket.
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