GP-Agent, Allow with Ticket to disconnect the GP-Agent

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GP-Agent, Allow with Ticket to disconnect the GP-Agent

L2 Linker

Hi everyone,

I have a use case to disconnect the GP agent through the ticket. By following up on the admin guide I configured it. But it's not working. I have attached screenshots of the error message.

 

Configuration part:

In Portal, Agent >App settings  >allow users to disconnect GlobalProtect App(Always-on-mode)----Allow with Ticket.

The only configuration I did in regard to Allow with Ticket

AkashThangavel_0-1676191600728.png

Error message, I Tried all the formats of the Ticket number, But It is showing Enter correct ticket

error3.pngerror2.pngerror1.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Regards,

Akash Thangavel

Network Security Engineer

Tutelar Tech Labs.

Akash Thangavel, Network Security Engineer
6 REPLIES 6

L0 Member

I am also running into the same exact issue. Have you found the solution yet?

No brother up to date. We are planning to raise TAC, to find a solution.
Akash Thangavel, Network Security Engineer

L0 Member

Hi same problem here.

Any new from PA TAC team? 

Hi  shuev,

TAC updated that it's a bug on Pan-OS 10.2, he asked me to downgrade the OS version to 10.1 to achieve this use case.

 

regards,

Akash Thangavel

Network Security Engineer.

 

 

Akash Thangavel, Network Security Engineer

Running into this issue now. Did TAC happen to say when they would be fixing this in a future 10.2.x hotfix/patch? 

 

Edit: We are on 10.2.5 fwiw

Hi Popeja,

 

Not sure in the 10.2.X, TAC asked us to downgrade to the 10.1.X. Check with the known issue for 11.0 and upgrade to the 11.0

 

regards,

Akash Thangavel

Network Security Engineer

Akash Thangavel, Network Security Engineer
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