I am trying to setup an account to create a case. I have my serial number/Order number, Since one of these are required in the registration process, I opend a case [Case#: 02362263] . I do have access to my paloalto unit online in case I can find anything there or register with information associated with what I can pull from that unit. If someone could send a reply to this message of how to reach the customer support section, I need to get some things sorted ASAP please.
we purchase via XYZ company and they are no longer in business' and the palo was associated with there supper user account. I do have Super user email and name. but as I said Company is no longer in business' super user email not working.
Requested Palo to associate Palo Alto with our new account so we can purchase licensees to re-new the palo. in response he/she sending me instruction how to register support account over the Palo portal.
### Palo response
Please be infromed kinldy use
If you still face any issues
Palo portal not allow me to move forward and keep giving me an, "Error": unable to create user account. Please contact Support
Not sure how to fix this issue and who is the best POC will solve the problem.
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