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03-13-2023 10:24 PM
Hi everyone,
I have a problem with ACC on Panorama showing only risk 1.
Using Panorama-VM and Firewall PA-440
I try to
-restart management server on Firewall and Panorama.
-upgrade panorama from PAN10.1.8 to 10.1.9-h1
currently, panorama running PAN-OS 10.1.9-h1, Firewall running PAN-OS 10.1.8-h2
05-25-2023 12:37 AM
TAC resolve my issue as below.
1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages
2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See http://dochub.mongodb.org/core/data-recovery
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049
992
Currently, ACC shows risk normally.
03-15-2023 07:32 PM
Now, I tried to rejoin the device to panorama again but it didn't work.
Do you have any further advice in this case?
Thanks in advance for the information.
03-23-2023 09:38 AM
Did you fix this? Having the same issue after upgrading to 10.1.9.
04-17-2023 11:56 PM
Im experiencing the same issue after upgrading panorama from 9.1 to 10.1.9-h1. Did anyone find a solution?
05-23-2023 06:18 AM
I have an open TAC case but no luck so far. Did you open a case? If you want to exchange case numbers you can send me a DM.
05-25-2023 12:37 AM
TAC resolve my issue as below.
1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages
2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See http://dochub.mongodb.org/core/data-recovery
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049
992
Currently, ACC shows risk normally.
06-01-2023 06:29 AM
My issue is solved as well, via TAC with root access and with mentioned commands.
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
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