10-25-2023 05:39 AM - edited 10-25-2023 05:40 AM
Good afternoon. We encountered a problem. We are the owners of the network 31.135.232.0/22. In the system "Palo Alto networks" it is determined by geo-identification as Ukrainian, although in fact it belongs to a Russian Internet provider. Accordingly, "Palo Alto networks" clients, when they want to block traffic based on geo-based characteristics, incorrectly block this network of ours as Ukrainian. Who can we contact to have the network identified as Russian?
10-25-2023 06:09 PM
Hello @tyrtyr
Check this link
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPtECAW
Cheers
10-26-2023 11:23 PM
Hello. Thank you for answer. It says that we must open TAC ticket. Can you please tell us how to do that?
thx again
10-26-2023 11:27 PM
Hello @tyrtyr
You need to log in your support account and then create the case.
This link show step by step, in this momento the Web gui is some diferente but it very intuitive
https://www.youtube.com/watch?v=a79sGqslqnU
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008V7XCAU
Good luck
Cheers
10-26-2023 11:38 PM
To register in the support portal, in all cases you need a hardware ID and something similar. Is it possible to register in the portal without using Palo alto services?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
