The device deployment license of panorama does not normally display the license information of the two devices

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

The device deployment license of panorama does not normally display the license information of the two devices

L3 Networker

license annormal display.pngconnect status.pnglicense annormal display.pnglicense annormal display.pngThe customer has six devices, all of which have activated license. The customer wants to update the feature library through panorama, but finds that two of them do not see the license information on panorama. What do you suggest and how to troubleshoot?

4 REPLIES 4

L1 Bithead

So many question:

1. what is customer panorama and PA version.

2. A-P mode device,some passive device can't connect to internet. So it will disable to update license.

3. Reconnect PA to panorama.

4. You can check the license info in device first.

1. what is customer panorama and PA version.--9.1.5

2. A-P mode device,some passive device can't connect to internet. So it will disable to update license.----yes,i know。

3. Reconnect PA to panorama.---ok, i an try it

4. You can check the license info in device first.--- the license is normal in device。

Hi @Felixcao ,

What happen if you refresh the license information: Panorama -> Device Deployment -> Licenses -> Refresh (bottom left) -> Select the two FW in question (or all if you prefer). Once the process ends, what is the status? Any strange messages in the details column? Can you provide screenshot of the "Refresh License Deployment" window?

refresh.png

we had refresh it,but the status dispaly pending, result display failed.

  • 3359 Views
  • 4 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!