Not connecting to nearest gateway

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L2 Linker

Not connecting to nearest gateway

Hi All,

We are testing Prisma access and user is not connecting to nearest gateway. We have selected 3 locations India west east and south, user is close to south region but always connect to India west. When I check the GPA logs it shows priority for India west has priority 5 but in the portal configuration portal>agent>external we have set source region any and priority as highest ( admin guide asks to keep it none but that option not available)

I know that gateway select is based on ssl response time but how to find which is lowest response time from the logs??

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L1 Bithead

In your PanGPS.log, filter off the following:

Debug(3221)

 

The response times it will list are the tcp connection time and ssl handshake time.

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L2 Linker

@Chris_Johnston 

The response time is what we need to check, but for India West location there is a hard code set for high priority hence, it will always get elected. We tried with India south and Singapore, it is working as expected.

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