Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
09-04-2019 01:35 AM
Connecting on-premise Panorama 8.1.9-h4 with Prisma Access Cloud_Service 1.4 plugin by following the doc (https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/license-prisma-a...) Step 5 of (6)
Generated One Time Password via CSP with Super User.
And pasted in Panorama > Cloud Services > Configuration > Verify
Message show - Verify Account - Cannot read property 'msg' of undefined)
And Server Not Responding - The server is not responding. Please wait and try your operation again later.
Could someone suggest or help?
09-09-2019 08:31 AM
was this solved? it not please attempt the following steps
09-10-2019 01:26 AM
From Panorama to Internet any service allowed.
Deleted licenses and confirmed no Cloud or Logging licenses
> delete license key <tab>
Device_Management_License_
Premium_Partner_
> request plugins cloud_services panorama-certificate delete
pass
> request license fetch
Server error : Failed to fetch licenses. Failed to get license info. Please try again later.
09-10-2019 07:31 AM
It appears to be a connectivity issue; we see the error when the firewall cannot connect to the update server.
11-12-2019 05:55 AM
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