Dropbox Overview and Feature Matrix


Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

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Dropbox is a file hosting service headquartered in San Francisco, California. They offer cloud storage, file synchronization, personal cloud, and client software. It brings your files and cloud content together with the tools your team wants to use.

Provides access to your organization’s work from your computer, mobile device, or any web browser. In addition, users may invite others to view and edit an account's shared files, upload documents, and photos to a shared folder and gives other users rights to view shared files.


  • Prisma SaaS currently supports business version and up. These paid account types include Standard, Advanced, and Enterprise


Feature Matrix


Cloud App Category

File Sharing/Unstructured 

Supported Version

Business and up

Cloud App Admin Role Requirement

User Management Admin 

Scanning Content

Files and Folders

Activity Monitoring


Activity Based Monitoring 


Activities within a folder


Exposure (Public, External, Company & Internal)

All Exposures are supported


Selective Scanning (OU)

Not supported

Forward/Backward Scan (Split Scan)


Request Snippets


Know Malware (Wildfire DP)


Unknown Malware (WF Submission)


3rd Party Data Classification

Not supported

Auto Remediation


Security Control/Risky Configuration 

Not Applicable



Prisma SaaS 


  • Must log into the portal with Super Admin account or one that has the required permission to add cloud apps




  • The authentication step in the portal needs to be completed with a Dropbox Admin account that includes the User Management Admin permission


Onboarding Steps

Step 1 – After confirming the prerequisites are all met, Admin users can proceed with adding a Dropbox cloud app to the Prisma SaaS Portal.


  • Settings > Cloud Apps and Scan Settings > Add a Cloud App > Select Dropbox

Step 2 – From the grid of cloud apps click > Connect to Dropbox Account. 


Step 3 – Admin will be presented with the Dropbox authentication page.

Enter the Dropbox admin credentials and click Sign-in.  The web browser will then route back to the list of connected cloud apps once completed.


Step 4 – By default the related scan does not start automatically and must be manually started to initiate the process.  This option is available under Actions.  At this point you can choose to assign a unique name to the newly connected cloud app.


  • When you add a cloud app, Prisma SaaS automatically scans the app against the default data patterns and displays any match occurrences. As a best practice, consider the business use of your applications to determine if you need to Add a New Asset Rule to look for incidents unique to Dropbox
  • Prisma SaaS scans assets in the associated app and identifies possible incidents. Depending on the number of users and assets, it may take some time to complete the process. However, as soon as you begin to see this information populating the Prisma SaaS dashboard, you can begin to Assess Incidents.

Optional: Enable Admin Quarantine Feature


  • This feature is enabled by clicking on the cloud app name and assigning an email alias to the Account for Admin Quarantine field.  This will set up the related Admin Quarantine folder within this Dropbox user’s directory and must be established before using the quarantine Action for Dropbox.  This includes manual and automated quarantine Actions.


Additional Information

Prisma SaaS Administrator’s Guide 

Begin Scanning Dropbox or Yammer 

New Features Introduced in 2020


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Version history
Last update:
‎06-15-2020 01:50 PM
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