Prisma Aperture SaaS CASB

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Prisma Aperture SaaS CASB

My organization purchased the Aperture SaaS platform to use for Office365 and OneDrive as our CASB. We have ended up barely using it because the interface is clumsy and not intuitive to navigate. Also, the quarantine options only allow for quarantine in a user's folder at the most extreme end of remediation steps. However, the biggest issue is the fact that the platform is unreliable.

 

My main question is, how is it possible that:
 
  1. A search for information that EXISTS in the platform can turn up no results
    1. i.e. a search for "(shared.with_domain eq gmail.com)" ,which is provided as an example, search yields no results even though a cursory search of the environment shows that emails to and from Gmail addresses exist.
  2. A search for information can turn up DIFFERENT results
    1.  A search for a collaborator's email later has information missing from it. The missing information fired as an incident? How is that possible?
  3. Clicking on a collaborator's email or name does not show a list of their most recent or all of their "assets"
    1. Why is is not possible to pivot search based off of a user or collaborator's email to see the assets that are associated with them? I do not care about their contact card information. When I click on their information it would be helpful to see the other assets they own or have access to.

And finally, how do I provide that feedback to the team that works on the "Prisma Aperture SaaS" or whatever they're calling it now.

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