lots of lost packets after migrate to Prisma SD-WAN

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lots of lost packets after migrate to Prisma SD-WAN

L1 Bithead

Hi, (sorry for me English, i'm french)

We have finalized our migration to Prisma SD-WAN, and since we have 80% of our sites reporting problems to us, 
we have noticed that there is a high percentage of lost packets.
when we use this command directly on the interface debug bw-test src-interface destination= the pourcentage of lost packets is around 80%
so it's strange with this pourcentage working seems to be impossible.
In the Console we see on the same site (in the tunnel) 25-30% of lost packets.
What we can do to find what equipment drop packets or parameter to change. With our old sdwan solution everything was ok.
Best regards,
Seul un idiot mesure la profondeur de l'eau avec ses deux pieds.
1 REPLY 1

L1 Bithead

Hi Sabjul, 


Do you see any interface drops, you can check this under Monitor >>Activity >> system and then select site and wan interface where you facing packet loss. Also please try to see if ISP needs specific speed/duplex/MTU  settings. 

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