Prisma SD-WAN remote session fails to ION 2000

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Prisma SD-WAN remote session fails to ION 2000

L1 Bithead

I have an ION 2000 software  5.6.5-b15 that I can not use the remote session in the web portal to access it.

I get this message : 


An unexpected error occurred to element connection!

Reconnect? [y]es, [c]lose:



The ION is online and functioning.

I have reset the ION within the portal ... didnt fix it

I had someone onsite power reset it ... didnt fix it.

I am able to use putty to ssh to the LAN IP from my workstation.

if the LAN gets unplugged I will lose CLI access

Anyone else seen this and have any suggestions?



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