Prisma SD-WAN remote session fails to ION 2000

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Prisma SD-WAN remote session fails to ION 2000

L1 Bithead

I have an ION 2000 software  5.6.5-b15 that I can not use the remote session in the web portal to access it.

I get this message : 

"

An unexpected error occurred to element connection!

Reconnect? [y]es, [c]lose:

"

 

The ION is online and functioning.

I have reset the ION within the portal ... didnt fix it

I had someone onsite power reset it ... didnt fix it.

I am able to use putty to ssh to the LAN IP from my workstation.

if the LAN gets unplugged I will lose CLI access

Anyone else seen this and have any suggestions?

 

 

 
0 REPLIES 0
  • 892 Views
  • 0 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!