Support - RMA Replacement Process

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Support - RMA Replacement Process

 

This process defines the steps needed to issue domestic and international RMAs for platforms and FRUs (Field Replaceable Unit) covered by Premium, Premium 4-Hour, Premium Partner (BKLN) and Standard support subscriptions and any exceptions to the process. It is assumed that the Technical Support Engineer (TSE) has done the troubleshooting to make the determination that the RMA is necessary.

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Last update:
‎05-24-2020 11:00 PM
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