Hi
We have upgraded ESM Core and Console to version 4.0.2. Our clients have version 3.3.3 and we neeed to upgrade to 3.4.X at first i believe? But it is failing. Any idea? I have created action rules for upgrade.
2017-08-11 09:30:12.9387 INFO CyveraService 21 Cyvera.Client.Service.Processes.InjectedProcessReporter General Removing closed process IDs: 18364
2017-08-11 09:30:13.0423 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Action Received 1 actions
2017-08-11 09:30:13.0423 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:13.0423 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Action Finished handling actions, updating actions version to 524
2017-08-11 09:30:13.0493 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.OneTimeActionsExecuter Action Executing one time action of type InstallUpdate, ID 10874
2017-08-11 09:30:13.0493 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:13.0493 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.OneTimeActionBase Action Executing action of type InstallUpdate with id 10874
2017-08-11 09:30:13.0493 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.Actions.InstallUpdateAction Action Upgrade file URL: 'http://xxx.xxx.local/EndpointSecurityManager/Update/3.4.4.24430/x64', local directory: 'C:\ProgramData\Cyvera\Everyone\Temp\Update_10874'
2017-08-11 09:30:13.0493 INFO CyveraService 35 Cyvera.Common.General.Extensions.WebExtensions General Starting to download file downloading file http://xxx.xxx.local/EndpointSecurityManager/Update/3.4.4.24430/x64, to directory C:\ProgramData\Cyvera\Everyone\Temp\Update_10874, Timeout set to 60 seconds
2017-08-11 09:30:13.0493 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Calling GetPolicyFinal...
2017-08-11 09:30:13.5431 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Persisting policy
2017-08-11 09:30:13.5947 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy version to 350
2017-08-11 09:30:13.5947 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Notifying system of policy change
2017-08-11 09:30:13.5947 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy in registry.
2017-08-11 09:30:13.5947 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Try to delete policy tree - OnPolicyUpdating
2017-08-11 09:30:13.5947 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WritePolicyToRegistry
2017-08-11 09:30:13.5962 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteOptInsToRegistry
2017-08-11 09:30:13.5962 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy tryParse defaultDisableInjection
2017-08-11 09:30:13.7898 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call ValidateRopEntries
2017-08-11 09:30:13.7898 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteGeneratSettingsToRegistry
2017-08-11 09:30:13.7898 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteSprotToRegistry
2017-08-11 09:30:13.8163 INFO CyveraService 12 Cyvera.Client.Service.CyveraService General Start EnableStop
2017-08-11 09:30:13.8163 INFO CyveraService 12 Cyvera.Client.Service.CyveraService General Setting 'enable service stop' to True
2017-08-11 09:30:13.8163 DEBUG CyveraService 12 Cyvera.Client.Service.CyveraService General Received ControlsAccepted=197
2017-08-11 09:30:13.8163 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Try to delete policy tree, after CuApplyPolicy
2017-08-11 09:30:13.8583 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Finished updating policy in registry.
2017-08-11 09:30:13.8583 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Update policy from server completed.
2017-08-11 09:30:13.8583 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Update from server completed
2017-08-11 09:30:13.8583 DEBUG CyveraService 29 Cyvera.Client.Service.Policy.PolicyManagerBase Policy PolicyUpdated thread started
2017-08-11 09:30:13.8583 DEBUG CyveraService 19 Cyvera.Client.Service.Heartbeat.HeartbeatManager Heartbeat Trying to start heartbeat. Send heartbeat = True, Server address was found = True
2017-08-11 09:30:13.8583 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:13.8659 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy from server, force=True
2017-08-11 09:30:13.8659 DEBUG CyveraService 19 Cyvera.Common.Interfaces.LicensingNew.LicenseEncryptor General About to decrypt license for machine 'FMHEPC-TGU017': 'fmhepc-tgu017'
2017-08-11 09:30:13.8659 DEBUG CyveraService 19 Cyvera.Common.General.Win32.SessionHelper General Found active session with user: fmhetgu
2017-08-11 09:30:13.9814 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Heartbeat Sending heartbeat to server
2017-08-11 09:30:14.0039 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Heartbeat Heartbeat completed successfully, continuing update from server
2017-08-11 09:30:14.0039 INFO CyveraService 19 Cyvera.Client.Service.Heartbeat.ServerAddressesManager Communication "Received 4 possible server addresses:
Priority 1: http://xxxx.xxxx.local:2125/, https://xxxx.xxxx.local:2125/, https://xxxx.xxxx.no:2125/
Priority 2: https://xxxx.xxxx.no:2125/
"
2017-08-11 09:30:14.0039 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Collecting client information for policy and actions update
2017-08-11 09:30:14.0039 INFO CyveraService 11 Cyvera.Client.Service.Heartbeat.ClosestServerFinder Communication Search for 4 possible servers
2017-08-11 09:30:14.0039 DEBUG CyveraService 19 Cyvera.Common.General.Win32.SessionHelper General Found active session with user: fmhetgu
2017-08-11 09:30:14.0039 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Client information has changed since last heartbeat - update both policy and actions.
2017-08-11 09:30:14.0039 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Action Getting actions from server...
2017-08-11 09:30:14.0039 INFO CyveraService 11 Cyvera.Client.Service.Heartbeat.ClosestServerFinder Communication "Found the following servers:
Priority=1, TTL=10, Latency=4,00ms, Address=https://xxxx.xxxx.no:2125/
Priority=1, TTL=10, Latency=3,00ms, Address=https://xxxx.xxxx.local:2125/
Priority=1, TTL=10, Latency=6,50ms, Address=http://xxxx.xxxx.local:2125/
Priority=2, TTL=10, Latency=3,50ms, Address=https://xxxx.xxxx.no:2125/
"
2017-08-11 09:30:14.0320 INFO CyveraService 29 Cyvera.Client.Service.Policy.GeneralSettingsEnforcer Policy Total storage size is 5025 MB, quota is 5120 MB
2017-08-11 09:30:14.0320 DEBUG CyveraService 29 Cyvera.Client.Service.EPMs.WildFire.WildFire WildFire On Policy Updated
2017-08-11 09:30:14.0320 DEBUG CyveraService 29 Cyvera.Client.Service.EPMs.WildFire.WildFire WildFire WildFire is enabled by policy.
2017-08-11 09:30:14.0320 DEBUG CyveraService 29 Cyvera.Client.Service.EPMs.WildFire.SignaturesCacheBase WildFire NoConnection cache count: 0
2017-08-11 09:30:14.0320 DEBUG CyveraService 29 Cyvera.Client.Service.Policy.PolicyManagerBase Policy PolicyUpdated thread ending
2017-08-11 09:30:14.0680 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Action Received 0 actions
2017-08-11 09:30:14.0680 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:14.0680 WARN CyveraService 19 Cyvera.Client.Service.OneTimeActions.OneTimeActionsExecuter Action There was an attempt to run one time actions while a one time action thread was active.
2017-08-11 09:30:14.0680 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Action Finished handling actions, updating actions version to 525
2017-08-11 09:30:14.0680 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:14.0680 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Calling GetPolicyFinal...
2017-08-11 09:30:14.1831 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Persisting policy
2017-08-11 09:30:14.2266 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy version to 349
2017-08-11 09:30:14.2266 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Notifying system of policy change
2017-08-11 09:30:14.2266 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy in registry.
2017-08-11 09:30:14.2266 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Try to delete policy tree - OnPolicyUpdating
2017-08-11 09:30:14.2266 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WritePolicyToRegistry
2017-08-11 09:30:14.2266 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteOptInsToRegistry
2017-08-11 09:30:14.2266 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy tryParse defaultDisableInjection
2017-08-11 09:30:14.2967 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.Actions.InstallUpdateAction Action Downloaded file successfully.
2017-08-11 09:30:14.4022 ERROR CyveraService 35 Cyvera.Client.Service.OneTimeActions.Actions.InstallUpdateAction Action Signature validation failed for 'C:\ProgramData\Cyvera\Everyone\Temp\Update_10874\dff2fe1a-dab9-4d3c-ad36-43488ee7486a' package.
2017-08-11 09:30:14.4022 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.OneTimeActionBase Action Action of type InstallUpdate with id 10874 finished execution with result 'False'
2017-08-11 09:30:14.4022 DEBUG CyveraService 35 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:14.4022 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call ValidateRopEntries
2017-08-11 09:30:14.4022 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteGeneratSettingsToRegistry
2017-08-11 09:30:14.4022 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Call WriteSprotToRegistry
2017-08-11 09:30:14.4092 INFO CyveraService 35 Cyvera.Client.Service.OneTimeActions.OneTimeActionBase Action Failed executing one time Action InstallUpdate
2017-08-11 09:30:14.4258 INFO CyveraService 12 Cyvera.Client.Service.CyveraService General Start EnableStop
2017-08-11 09:30:14.4258 INFO CyveraService 12 Cyvera.Client.Service.CyveraService General Setting 'enable service stop' to True
2017-08-11 09:30:14.4258 DEBUG CyveraService 12 Cyvera.Client.Service.CyveraService General Received ControlsAccepted=197
2017-08-11 09:30:14.4258 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyRegistryWriter Policy Try to delete policy tree, after CuApplyPolicy
2017-08-11 09:30:14.4613 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Finished updating policy in registry.
2017-08-11 09:30:14.4613 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Update policy from server completed.
2017-08-11 09:30:14.4613 DEBUG CyveraService 29 Cyvera.Client.Service.Policy.PolicyManagerBase Policy PolicyUpdated thread started
2017-08-11 09:30:14.4613 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Update from server completed
2017-08-11 09:30:14.4613 DEBUG CyveraService 19 Cyvera.Client.Service.Heartbeat.HeartbeatManager Heartbeat Trying to start heartbeat. Send heartbeat = True, Server address was found = True
2017-08-11 09:30:14.4613 DEBUG CyveraService 19 Cyvera.Client.Service.OneTimeActions.ActionManager Action Saving action storage to C:\ProgramData\Cyvera\LocalSystem\Actions.xml
2017-08-11 09:30:14.4613 INFO CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Policy Updating policy from server, force=True
2017-08-11 09:30:14.4613 DEBUG CyveraService 19 Cyvera.Common.Interfaces.LicensingNew.LicenseEncryptor General About to decrypt license for machine 'FMHEPC-TGU017': 'fmhepc-tgu017'
2017-08-11 09:30:14.4713 DEBUG CyveraService 19 Cyvera.Common.General.Win32.SessionHelper General Found active session with user: fmhetgu
2017-08-11 09:30:14.5944 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Heartbeat Sending heartbeat to server
2017-08-11 09:30:14.6069 DEBUG CyveraService 19 Cyvera.Client.Service.Policy.PolicyManagerBase Heartbeat Heartbeat completed successfully, continuing update from server
2017-08-11 09:30:14.6069 INFO CyveraService 19 Cyvera.Client.Service.Heartbeat.ServerAddressesManager Communication "Received 4 possible server addresses: