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Traps JIT Mitigation when opening Office applications

I have a customer that is running a Traps 5.0 demo (agent version 5.0.4) on Windows 10.  Every time he opens particular excel, word, and visio documents, Traps flags the application because the JIT Mitigation module was tripped.  I uploaded one of the excel documents that was causing the issue to Wildfire, and it came back benign.  

 

We ended up disabling the JIT Mitigation module, but I've never seen that issue before, and I'm concerned that there may be a bigger problem with this user's system that we are missing.  

 

Can anyone offer any guidance as to what might be tripping that module, and how I can investigate further as to the root cause?

 

Thanks in advance!

 

Mark

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