08-14-2024 08:20 AM
Earlier this week, I submitted a website that was blocked because it was categorized as malware incorrectly. This was corrected very quickly. Now that same website is blocked because it is listed as "high risk". We know that it is not. When I tried to use the same method to change the category, the message tells me I need to contact support to fix this. The problem is that if I use the customer support portal, I cannot accurately report the problem, and am required to fill out information that does not apply. I tried to call, and the call tree refuses to connect me to a live person, because I do not have a support ticket, and disconnects the call.
How do I get a website changed from "high risk" to a more acceptable level?
We are using a Palo PA-850
Thank you
L
