02-10-2023 09:52 AM
Our Palo started blocking a 3rd party site that is used by our organization. It was being sinkholed. I found the threat ID and it appears that it was tagged as virus/spyware. Short of allowing an exception for this one threat ID, is there any other action that can be taken to have palo re-evaluate and create a new signature that would deem the site ok?
I am also happy to inform the users to use a different site if it really is a threat.
02-10-2023 10:42 AM - edited 02-10-2023 10:43 AM
Is site categorized as malware?
You can request recategorization at https://urlfiltering.paloaltonetworks.com/
If it is identified by vulnerability signatures then you can open support case with Palo and provide packet capture.
02-10-2023 11:02 AM
02-10-2023 11:09 AM
https://threatvault.paloaltonetworks.com/ shows you when this threat id was generated.
Most likely it was auto generated by Wildfire sandbox.
Either false positive or someone actually downloaded malicious file from the website and caused website to be tagged as malware site.
02-10-2023 11:11 AM
02-10-2023 11:18 AM
Open support case with Palo.
02-12-2023 05:40 PM
I suggest opening a support case.
Whether it's False positive or True positive really depends on the signature (the unique threat ID is necessary for further investigation).
02-13-2023 10:26 AM
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