Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
07-09-2023 08:01 PM
Dear Team,
Currently we find out the anydesk application (exe files) has been blocked by PaloAlto
Virus/Win32.WGeneric.dzogbf
Unique Threat ID: 593407638
already cross check with the virus total and it's clean
Could you check it for the issue, thanks.
07-11-2023 03:59 AM
Hi Peter,
Yes it's possibly false positive. and regarding with PA Signature Update on our system is schedule to update every x Hours so it's always updated.
Regarding submit false positive report, it's not possible since the premium support is managed by 3rd party vendor exclusive on our region. Maybe i will ask them to submit it.
The whitelist already done by our side. but still the false positive really bugging us ( we don't know what kind another application will be acknowledge by palo alto as false positive ).
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
