07-09-2023 08:01 PM
Dear Team,
Currently we find out the anydesk application (exe files) has been blocked by PaloAlto
Virus/Win32.WGeneric.dzogbf
Unique Threat ID: 593407638
already cross check with the virus total and it's clean
Could you check it for the issue, thanks.
07-11-2023 03:59 AM
Hi Peter,
Yes it's possibly false positive. and regarding with PA Signature Update on our system is schedule to update every x Hours so it's always updated.
Regarding submit false positive report, it's not possible since the premium support is managed by 3rd party vendor exclusive on our region. Maybe i will ask them to submit it.
The whitelist already done by our side. but still the false positive really bugging us ( we don't know what kind another application will be acknowledge by palo alto as false positive ).
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