False Positive Anydesk

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

False Positive Anydesk

L0 Member

Dear Team,

 

Currently we find out the anydesk application (exe files) has been blocked by PaloAlto

Virus/Win32.WGeneric.dzogbf

Unique Threat ID: 593407638

 

already cross check with the virus total and it's clean

Could you check it for the issue, thanks.

1 REPLY 1

L0 Member

Hi Peter,

 

Yes it's possibly false positive. and regarding with PA Signature Update on our system is schedule to update every x Hours so it's always updated. 

 

Regarding submit false positive report, it's not possible since the premium support is managed by 3rd party vendor exclusive on our region. Maybe i will ask them to submit it. 

 

The whitelist already done by our side. but still the false positive really bugging us ( we don't know what kind another application will be acknowledge by palo alto as false positive ).

  • 1232 Views
  • 1 replies
  • 0 Likes
  • 63 Subscriptions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!