False Positive

[DmitryGR]

Hello,

Please fix false positive detection: 

https://www.virustotal.com/gui/file/5259f523e41ffa42af0753df4c020f911a585b311c3267f17703c14920a352b8...

Thank you!

[Astardzhiev]

Hi @DmitryGR ,

This is community forum, although there are a lot of Palo Alto employees here. I would expect to much visibility for your request.

If you have active Palo Alto customer support account you can follow the process of submitting a false positive

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClSBCA0

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC

[ymiyashita]

Here's another knowledge base article. The false positive is due to the incorrect WildFire verdict.

- WildFire report incorrect verdict (virus false positive or false negative)
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCAS

I submitted the verdict change request on behalf.

[iTopVPN]

Hello Palo Alto ,

Please fix false positive detection: 

spdt.exe (MaxSecure, NANO-Antivirus)
Virus Total Scanning Result: https://www.virustotal.com/gui/file/4c7f8799057351033bbe782cb065b5dfeec2762afccfbb7645380913eaa3a934
File Download link: https://www.sendspace.com/file/ow4rdb

Thanks!

[ymiyashita]

Hi ITopVPN,

As you can see on VirusTotal, Palo Alto Networks shows it as "Undetected" e.g. WildFire verdict is benign.
MaxSecure, NANO-Antivirus are other security companies. 😉