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06-25-2022 01:57 PM
Hello,
Please fix false positive detection:
Thank you!
06-26-2022 12:33 PM
Hi @DmitryGR ,
This is community forum, although there are a lot of Palo Alto employees here. I would expect to much visibility for your request.
If you have active Palo Alto customer support account you can follow the process of submitting a false positive
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClSBCA0
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC
06-26-2022 06:26 PM - edited 06-26-2022 06:27 PM
Here's another knowledge base article. The false positive is due to the incorrect WildFire verdict.
- WildFire report incorrect verdict (virus false positive or false negative)
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCAS
I submitted the verdict change request on behalf.
06-29-2022 03:20 AM
Hello Palo Alto ,
Please fix false positive detection:
spdt.exe (MaxSecure, NANO-Antivirus)
Virus Total Scanning Result: https://www.virustotal.com/gui/file/4c7f8799057351033bbe782cb065b5dfeec2762afccfbb7645380913eaa3a934
File Download link: https://www.sendspace.com/file/ow4rdb
Thanks!
06-29-2022 05:24 PM
Hi ITopVPN,
As you can see on VirusTotal, Palo Alto Networks shows it as "Undetected" e.g. WildFire verdict is benign.
MaxSecure, NANO-Antivirus are other security companies. 😉
06-30-2022 02:25 AM
Hello Ymiyashita,
Thanks for your reply.
Sorry, I have submitted the wrong information. Please check this one:
InfoHelp.dll (Palo Alto Networks)
Virus Total Scanning Result: https://www.virustotal.com/gui/file/658f466839bc9c6b5ed38ec2710108d7bc2335e252a47d578e14390b2315d3a2
File Download link: https://www.sendspace.com/file/jg5wup
Thanks for your help.
07-15-2022 01:06 AM
Hi ITopVPN,
Sorry for my late response. Somehow I got the email notification today.
The verdict of the sample was already fixed on July 2 PDT. It's benign now.
https://threatvault.paloaltonetworks.com/?query=658f466839bc9c6b5ed38ec2710108d7bc2335e252a47d578e14...
04-10-2023 01:36 AM
Hello Palo Alto ,
Please fix false positive detection:
Virus Total Scanning Result: https://www.virustotal.com/gui/file/8783ba0cceaa8b80547f906fc6b3f6a3af07cf4a87832b26c5c75bc5b13b5ebe
File Download link: https://www.dropbox.com/s/ewj516lansfkrgk/Paloalto.zip?dl=1
Thanks!
04-10-2023 01:56 AM
The verdict change request can be submitted on the WildFire portal.
Reference:
- WildFire report incorrect verdict (virus false positive or false negative)
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCAS
I submitted it on behalf.
04-10-2023 11:21 PM
The WildFire verdict was changed to Benign.
https://www.virustotal.com/gui/file/8783ba0cceaa8b80547f906fc6b3f6a3af07cf4a87832b26c5c75bc5b13b5ebe
06-13-2024 12:50 AM
Hello Ymiyashita,
Our product installation file and the download link have been flagged as threat again. The download link and VirusTotal report are listed below:
Product installation file: https://download.itopvpn.com/ installer/iTopVPN_setup_Free. exe
VirusTotal report: https://www.virustotal.com/
Please kindly fix it.
I'm looking forward to hearing back from you.
06-13-2024 08:08 PM
Hello Palo Alto,
Please fix false positive detection:
Virus Total Scanning Result: https://www.virustotal.com/gui/file/75baa00ec0da5b086bdd2408e4fbd7ea81c32d0e1f50af97699227ba08796a85
File Download link: https://download.itopvpn.com/installer/iTopVPN_setup_Free.exe
Thanks!
07-02-2024 06:13 PM
The WildFire verdict was changed to Benign.
https://www.virustotal.com/gui/file/75baa00ec0da5b086bdd2408e4fbd7ea81c32d0e1f50af97699227ba08796a85
07-11-2024 01:35 AM
Hello, our file is getting false flagged by your engine too. I couldn’t reach you via email so I found this. VT: https://www.virustotal.com/gui/file/eb3ccf806ced05f5048be6530aa0c3276a0f217d9fd5240ac180b2c48bc9ff84... and downloadable via: https://verify.timeless-ac.com/download/Timeless.exe
best regards
07-11-2024 02:28 AM
Hi @bysadex,
Please kindly open a support case.
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