06-30-2020 09:18 AM
Have you put this file on wildfire to check or other third-party detection sites, such as VirusTotal, what is the result they gave?
Related operations can refer to this url：
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCASWildFire report incorrect verdict (virus false positive or false negative)
06-30-2020 02:45 PM
Open a case with Support. We may need packet captures.
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