Wildfire reports refuse to connect

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Wildfire reports refuse to connect

L0 Member

Hi Team, 


We are facing an error in wildfire reports after updagrade to 10.0.8h4 . it says wildfire reports refuse to connect.


Please suggest any solution  to check but if i updgrade to 10.1.3 it is working fine in mylab.





L5 Sessionator

Did you get any response from PA on this? For the first time ever, we got a hit in Wildfire for a file last night. But when trying to review the Wildfire report I am also getting a "refused to connect" error. Running version 9.1.12.

L5 Sessionator

Digging thru the webcode, it appears to be something wrong in the javascript or firewall. The Wildfire Analysis Report tab tries to pull a file from:



That then tries to redirect to:

hxxps://wildfire.paloaltonetworks.com/443/xxx/panos/report/9.0/<encoded string>


which fails with a file-not-found error. The URL is screwed up/not parsed correctly. Removing the "443/xxx/" you get the correct Wildfire report.

hxxps://wildfire.paloaltonetworks.com/panos/report/9.0/<encoded string>


I suspect the "xxx" is the failure point, something not parsed correctly in the javascript, which then fails to be interpreted in the firewall redirect.

I reproduced this issue in version 10.0.8-h4. After further searching, this is a known issue affecting version 10.0.8. As stated in the following KB, this issue was fixed in PAN-OS version 10.0.9.

L5 Sessionator

Interesting, I can't even find that KB by searching the expected terms. The only relevant thing that comes up is this thread in the community forums. Looking at the 9.1 release notes I don't see anything about wildfire or iframe fixes either (though I don't see it in the 10.0.9 release notes either).

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