There are multiple other ways to find out known issues in a certain release- 1) You can check that release’s release notes under the section titled “Known Issues”. 2) For issues that impact functionality we have both a KnowledgePoint where questions, discussions, and articles can be posted, and also our case management Articles section has troubleshooting, how-to, and workarounds for potential case topics. 3) In the extreme case a critical issue is discovered, we have a twitter account (http://twitter.com/pantwks_support) where we link to Knowledgepoint documents containing latest news on the issue. Users who do not use twitter should make sure their user profile is configured to receive proactive support updates. In this case we would also update the Announcement banner on the KnowledgePoint home page. On the other note there are many variables to take in when choosing to upgrade. Feature set, and bug fixes are the main ones. When running an older release the first question to ask yourself is “does the new version contain fixes or features that are important to my company?” If yes, then you should look at upgrading.
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