About JeffTQT

I am having an issue where just a download for a printer driver is being blocked but cannot get it to be let through and need some help. The site is ricoh.com and we can get there no problem. You can navigate the site as well but when you find the download you need and click it you get a web page blocked page. It points me to one of our custom URL catgories. On the firewall everything under traffic monitor is being allowed. I only see the block under monitor/URL filtering. I have gone into our custom URL category and allowed the site. The problem is the site itself is being allowed. I even tried adding the entire URL to the allowed list under the URL filtering profile and no change. Added it to the URL category to be allowed, no change. I am at a loss at this point. Any ideas? ... View more

I have several countries blocked in our firewall but due to business reasons I need to allow one website from one of those countries. I added a custom URL category and added the site. I then created a URL filtering profile and added that category to it. Then assigned that profile to the block rule. It is still blocking the site. I turned on dynamic URL filtering and added the sites to the allow list in the profile. Still nothing. Any ideas? ... View more

I am trying to change the action on an individual Spyware signature from Alert to Block. When I go in the Spyware profile and find the signature in the Exceptions and change it to Block and hit ok twice to save it when I go back in it is set back to Alert. How do I make this work? ... View more

We have an intern who we have given admin rights to our Palo Alto boxes and Panorama. I created a custom Intern role for him that just gave him access to the logs and reports and things but then read only to everything else. What is happening is when he gets on the actual PA5050 box and goes to monitor or ACC where it shows an IP address it actually shows the exact IP like what we all see. But when he goes to Panorama where the IP should be he just sees the subnet. Like 10.10.10.0/24. I am wondering if it is a code version issue as when we all go in Panorama it shows up right for us. On our actual PA5050 boxes we are running 4.1.6 and on Panorama we are running 5.0.4. Would this cause the difference? Is there something in the 5.0 code that changes what a non superuser seesles ... View more

We have had Panorama running but we want to add disk space to it. We have added the disk space to the VM but how do I actually get Panorama to recognize it? version 4.1.6 ... View more

Hey guys got one I am stuck on. We are not blocking facebook at the moment and it was working just fine until Friday afternoon. No config changes were made. No updates to the PA5050's we have. Facebook comes up still but certain pictures on it will not. Just the ones that are in the users albums seem to be having issues. Pictures in links still come up and the profile picture still comes up but anything a user post or in the albums will not come up. I can find nothing in the URL filtering logs, threat logs, or traffic logs that shows being blocked. Just the opposite actually. I see the URL's being allowed through. Any ideas? ... View more