Thanks for the feedback. Who is the SE on your account ? I will reach out to him to schedule a feedback session between you and I , Product Manager for GlobalProtect. Feedbacks from customers is what gets us the input to continuously improve the product. I will also encourage you to try the enhancements introduced in 6.0 release announced this week and will be available for you to download starting next week. Please refer to the what's new guide as well as the newly available most comprehensive admin guide for GlobalProtect. There is content for default help now. This is totally customizable, you have the option to write the help specific to your environment and upload to the firewall for your users. we had also made a customizable doc available in the past Using the GlobalProtect Agent for Windows (Customizable Version). 2.0 agent customization feature is how you would pre deploy portal address and other settings even prior to user downloading the agent. Authentication failure message are displayed both in the settings panel as well pop up dialog. Typically you right click on the app menu and select connect if the configured connect method is on-demand and a pop up dialog is displayed to the user in case the authentication fails. Agent pop up on system restart and upgrade trouble will be a considered a bug, please help us confirm and provide fix those by opening a support case so that we can gather details. Typically you use single portal and multiple gateway , would like to learn the use case for multiple portal. Different state of the app menu icon is an indicator of status; would like to learn the use case around why its not enough and what additional status you believe will be useful. Troubleshooting logs are also available to the users via the system console app in the Mac , would like to learn the use case of duplicating it in the product UI as well.
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