During initial debugging, you may want to set "Update Interval" for "Group Mapping Settings" seen under "Device" tab - "User Identification". Click on the group mapping name and set "Update Interval" to something like 60 seconds (valid range is 60 to 86400 seconds). Then connect to the firewall using CLI via SSH client. Few useful CLI commands can be tried as follows: show user group-mapping state all show user group-mapping statistics In the output of above commands, check that "Number of Groups" is not zero. If it is zero, verify that you are not using * as wildcard under "Search Filter" field in Group Mapping configuration. For example, if you are searching for a group starting with words vpn do not enter search filter like "vpn*" but just enter "vpn". Once the group mapping starts showing results, you can revert "Update Interval" to somewhat longer instaed of 60 seconds. Hope this helps.
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