@securehops: Thank you for your support, from one IT person to another. Yes, I did escalate in the support portal. That was almost three hours ago. It is like fighting a losing battle, LOL.... I really don't want to bother the account team every time I have an issue. They are nice people but escalating every little issue is not the way to go. By the way, I am not taking any pleasure of bashing PAN TAC support. I would not open tickets if I can resolve the issue myself. I get this from all the PAN TAC engineers "I am sorry for your convenience. I do understand your frustrations". Well, if you understand my frustrations, then do something about it, just don't repeat the same line everytime, LOL....
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