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To have your existing certifications transferred to a new account, please follow these steps:   Create a Learning Center account with the new email address.   Login to the new Learning Center account to activate it.   Send an email to edu-learning@paloaltonetworks.com requesting to have your transcript transfered to the new account. Please clearly indicate the prior account user ID (email address) and new account user ID (email address).   Once your transcript has been moved to the new account, the previous account will be deactivated.  Please allow 48 hours for the changes to apply and sync to complete. ... View more

The following information is required to change the name on a certificate of completion.     Exam Name:   (example - PCNSE) Completion Date:   (example - Jan 1, 2019) Email Address *:   (example - email@company.com  (include 2nd email address if applicable))   First Name Last Name Current Spelling: (example - Joe) (example - Smith Jr) Preferred Spelling: (example - Joseph) (example - Smith)   Please send the request to certification@paloaltonetworks.com.  The Certification team will process the request and provide further instructions.   * If email address used to take exam is different from your Palo Alto Networks account, please provide both addresses.  ... View more

Palo Alto Certifications are valid for 2 years.    Candidates can track their certification expiration date(s) in CertMetrics.  To view, log on and select the Certifications tab.  The expiration date is shown in the Expires column of the Active Certifications.     For more on CertMetrics, or other certification topics, please visit the Certification FAQs.  ... View more

Candidates who attempt a certification exam with Pearson VUE will receive a score report upon completion of the exam.  To view the score report, please log into Pearson VUE and click “View Score Reports” under My Account.     Passing scores are set using statistical analysis and are subject to change.  Palo Alto Networks does not publish exam passing rates or reveal the questions the candidate got wrong, percentages, and/or additional details on the score report.   NOTE:  This only applies to exams taken at a Pearson VUE test center. ... View more

Certification exam prices vary based on exam type, location/country and other various factors.  For more information, please check the Pearson VUE website.     Have a Question?  Visit the Help Center. ... View more

Palo Alto Networks formal certification exams are hosted and proctored by Pearson VUE, a third-party testing company.  Please see the exam registration process below:   1.  Go to the Pearson VUE website and select a user login option.       RETURNING USERS Click “Sign in” for the returning user login page. Next, enter your Pearson VUE credentials to access the Learning Center.   NEW USERS Select “Create account” and then click “Create a web account” to begin the account creation process.     Provide the required user information to complete the new account registration.       2.  Once you have access to the Pearson VUE Home page, locate the Exam Catalog and select a title to continue with the exam registration process.     ... View more

Palo Alto Networks accreditation and certification exams help build the critical skills to develop infrastructure, mitigate threats and prevent successful cyberattacks.     Check out the Certification page to learn more.     Have a Question?  Visit the Help Center. ... View more

Please contact the hosting Authorized Training Partners (ATPs) to reschedule or cancel an instructor-led training (ILT) registration.   Students with registration information can use the ATP locator page to contact the hosting ATP.   How to reschedule an Instructor-Led Training session   Please use the steps below if you do not have the sufficient information to reschdule.   1.  Log into the Learning Center   2.  Go to the My Active Learning widget and select “View all my learning” or go to Menu (3 horizontal lines) and select “My Learning”     3.  Once on the Active transcript, go to the training session and click “View training details”     4.  Click the ATP link provided in the Description field     5.  From the ATP page, go to the Contact Us page to find the contact options   6.  Send the Reschedule request to ATP and await next steps from ATP   How to cancel an Instructor-Led Training session   Please use the steps below if you do not have the sufficient information to cancel.   1.  Log into the Learning Center   2.  Go to the My Active Learning widget and select “View all my learning” or go to Menu (3 horizontal lines) and select “My Learning”     3.  From the Active transcript, go to the training session and click “View training details”     4.  Click the ATP link provided in the Description field     5.  From the ATP page, go to the Contact Us page to find the contact options   6.  Send the Cancellation request to ATP and await next steps from ATP   Once you have submit the cancellation request to the hosting ATP, use the steps below to remove the registration from your Learning Center transcript.   1.  Log into the Learning Center and go to the My Active Learning widget    2.  Locate the Session and select “Withdraw” to remove the registration from your Learning Center profile.    Note:  This does not cancel the registration on the ATP side.     ... View more

Costs for classroom instructor-led training may vary. Please contact the hosting Authorized Training Partner (ATP) for pricing information.   To find an ATP near you, please check out the map of our global training centers.      ... View more

Palo Alto Networks Authorized Training Partners (ATPs) deliver Palo Alto Networks authorized training courses in classroom and virtual delivery formats through public open enrollment or private onsite trainings.   To find an ATP near you, please check out the map of our global training centers.    ... View more

The Palo Alto Networks Education department does not offer or provide free evaluations, trial licenses, OVA files, or VMs for lab practice.  We recommend contacting a sales representative to see what other options are available to you.   As an alternative, learners can pay a nominal fee to gain access to a practice lab.  Visit the Palo Alto Networks Cybersecurity Skills Practice Lab to learn more.      ... View more

Expand your knowledge and skills with a wealth of world-class training, including digital learning options. Strengthen the security of your networks, endpoints and clouds, get more out of your security investments, and increase your organization’s ability to prevent successful cyberattacks.   Classroom   All of our public, open-enrollment classes are handled through Palo Alto Networks Authorized Training Partners (ATPs) worldwide. The courseware is provided by Palo Alto Networks. Our training partner instructors undergo a rigorous Palo Alto Networks administered certification program prior to teaching our classes, so you can expect a consistent, high-quality learning experience in any authorized Palo Alto Networks class worldwide.     Virtual (Live-Online)   As an alternative to traditional classroom instruction, Palo Alto Networks offers virtual, live-online class delivery. Our virtual classes provide the same live lecture and hands-on lab learning experience, but without the cost or hassle of travel time. To learn more about our virtual classes, see our course catalog*.     Digital Learning   Palo Alto Networks free digital learning classes provide the same materials as our live lectures with the additional flexibility of being self-paced, while avoiding the costs and inconvenience of travel.  Visit the Learning Center to learn more.     ... View more

For a better understanding, please review the ID requirements prior to scheduling your exam appointment.     Have a Question?  Visit the Help Center. ... View more

Palo Alto Networks certification badges and logos can be viewed or downloaded from CertMetrics.   How to download Digital Badges   1.  Log into CertMetrics and click on the Badges tab.     2.  To activate your badge, please complete the following: - Select Enable - Enter your email address - Select Update/Confirm to complete   3.  Once you activate, go to the Active Badges section and select the desired badge to download.     How to download Logos   1.  Log into CertMetrics and click on the Certifications tab.     2.  Next, go to Downloads and select "PDF Certificate" for the desired Logo to begin download.     ... View more

Professional-level exam certificates are available in the certification management system – CertMetrics.  Please use the steps below to view or download your certificate of completion.   1.  Log into CertMetrics using your credentials. To reset the CertMetrics password, click on the “Forgot your password or login ID” link and select the “By Login ID” option to reset using your email.  Do NOT use the “By Score Report” option to reset your password.     2.  Select the Certifications tab located on the top right of the Home page.     3.  Navigate to Downloads and click “PDF Certificate” to download the desired certificate.     ... View more