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About Protagonist

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Protagonist
‎02-02-2023
since ‎01-07-2019
L1 Bithead
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Member Since ‎01-07-2019 01:34 PM
Date Last Visited ‎02-02-2023 12:06 AM
Posts 7
Total Likes Received 6

Re: Customer Experience (CX) Day on LIVEcommunity

by in Blogs
‎10-01-2019 04:19 PM
6 Kudos
‎10-01-2019 04:19 PM
6 Kudos
Customer experience is putting the customers' needs before your own.  We've all had experiences where, as a customer, you are guided through a journey or task (not always online) and you encounter obstacles that interrupt or distract you from reaching the goal.  You might be presented with something that's important to the company, because they are marketing to you for their own reasons, but simply adds some frustration to your experience.   Know thy customer! ... View more
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