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About PBurns
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Wednesday
4Posts
2Likes
0Solutions
Jan 20, 2021Last Visited
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Latest posts by PBurns
| Subject | Views | Posted |
|---|---|---|
| 937 | 09-22-2020 08:45 PM | |
| 1960 | 07-09-2020 01:02 PM | |
| 3207 | 07-24-2019 01:57 PM | |
| 1147 | 07-24-2019 01:50 PM |
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| 2 | 09-22-2020 08:45 PM |
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| Date Registered | 03-20-2019 04:03 PM |
| Date Last Visited | Wednesday |
| Total Messages Posted | 4 |
| Total Likes Received | 2 |
09-22-2020
08:45 PM
2 Kudos
One option would be to request the XDR Cleaner Tool from support and use: REM to disable agent protect and remove agent with XDRAgentcleaner @echo off echo Password123|"%ProgramFiles%\Palo Alto Networks\Traps\cytool.exe" protect disable REM use xdrcleaner note the password is in clear txt xdragentcleaner.exe --silient --password Password123 --log c:\remove.log
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07-09-2020
01:02 PM
I have not seen this particular error code, but we too, have had issues with upgrades. If you have tamper protect enabled, try disabling it. If not, Palo Alto support can review the support files for you, and, if needed, provide the XDR Cleaner tool to force uninstall the agent. The general fix seems to be: 1. Disable protection and tamper protect 2. Try Upgrade again. 3. If upgrades still fail, run the XDR Cleaner tool, reboot 4. Install fresh (may create a duplicate entry)
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07-24-2019
01:57 PM
We had this issue too, it turned out to be an incompatibility issue running along Trend Micro OfficeScan. Support created an exception file for us to resolve the issue.
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07-24-2019
01:50 PM
Hello, If you disable Local analysis it activates that setting. You are essentially saying, do not use local analysys for a verdit, and wait for Wildfire before allowing this to run.
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