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LIVEcommunity May Rewind   May was filled with new exciting product launches, events, and updates! Let’s unpack everything that happened this month.   Introducing Complete Zero Trust Network   In case you have been living under a rock, Palo Alto Networks unveiled complete Zero Trust Network Security in May. The suite of tools include several industry-first innovations that protect against emerging threats, all while enabling your full productivity, cloud adoption, and securing a world where you can work anywhere without restrictions.  Some of the innovations introduced include an integrated cloud access security broker (CASB), new Advanced URL filtering, new ML-Powered NGFW, and more! We walk you through all of these new innovations and how they can help organizations deliver on the productivity promise of hybrid work. Read more about the Complete Zero Trust Network Security launch on the LIVEcommunity blog.     Upcoming Event Series - Find out how we are securing the Flexible Workplace!   Introducing: Complete Zero Trust Network Security   Be sure to register for our upcoming event series all about our Complete Zero Trust Network Security! Here are four reasons why you should be there: You’ll learn how you can enhance your internet security with the industry’s first ML-powered real-time prevention of previously unknown web-based attacks. Protect locations of all sizes with two new ML-Powered NGFW models that enable Zero Trust network security across your enterprise. Secure access for the right users with the industry’s first Cloud Identity Engine that allows easy user authentication and authorization across enterprise networks, clouds and applications. Mitigate risk and control shadow IT with the only integrated CASB that keeps pace with the explosion of SaaS. Register for the Complete Zero Trust Network Security series.   Unit 42 Cloud Threat Report   Unit 42, Palo Alto Networks’ incredible threat intelligence and security consulting team, released the Cloud Threat Report. The formidable experts from Unit 42 analyzed data from hundreds of cloud accounts around the world to understand the impact of COVID-19 on the security posture of organizations around the globe. We covered some of the highlights in this blog ; check it out if you haven’t already.   New Cortex XDR Management 2.0 and Agent 7.4 Features for May 2021   Some exciting new features are on the way for Cortex XDR Management 2.0 and Agent 7.4! In-App Granular Role-Based Access Control, improved Quick Launch Access, and new Audit Log options are some of the many features. @jdelio  walks you through the list and important release dates in his blog.   Prisma Access Webinars   The LIVEcommunity is now home to a suite of Prisma Access webinars (seven in total!) that takes you from A-to-Z when getting started with Prisma Access. From activating your license to conducting a Best Practice Assessment, these how-to videos will simplify the getting-started process and answer any questions or concerns you have along the way. The Prisma Access webinars are accessible to you 24/7.   May VM-Series and CN-Series Updates     If you can’t tell already, a lot happened in May! The PAN-OS 10.1 software release was announced, delivering Complete Zero Trust Network Security and a host of additional innovations across security services and next-generation firewall (NGFW) platforms.   In the May software firewalls update, we previewed two key capabilities introduced for our software firewalls with PAN-OS 10.1: Intelligent Traffic Offload (ITO) service for VM-Series firewalls; and a new auto scale deployment model for CN-Series firewalls within a Kubernetes cluster. Also this month, Palo Alto Networks released VM-Series plugin 2.0.7, and we added a few more enhancements for our software firewalls. Interested in helping us beta-test two exciting new capabilities? Scroll down to the “Call for Beta Participation!” section of the May VM-Series and CN-Series Updates article to find out how. As always, thank you for your participation!   Hot Topics: May’s Discussions of the Week   Our Solution Engineers are sharing more and more tips and tricks in our Discussion of the Week (DOTW) blog series, where we highlight and answer some popular discussion topics based on what you are searching for most frequently on LIVEcommunity. This series is a great way for us to share additional information about common challenges mentioned in our discussion forum. This month, the beloved @kiwi  wrote Why Pan_task Is at 100%—and Why You Shouldn't Worry About It and How to Use Palo Alto Networks New-Feature Request. If there are other topics you would like us to cover, please specify in the comments below.   You’re now up-to-date!   Thanks for taking the time to read this article! We hope it was helpful. Let us know if you're planning on attending the upcoming event series all about our Complete Zero Trust Network Security!   As always, we welcome any and all feedback in the comments section. ... View more

Enhanced LIVEcommunity Experience   In April, the LIVEcommunity received an interface revamp to help our users navigate and engage on the platform seamlessly and with ease.   The enhanced LIVEcommunity experience now includes Featured Posts, Trending Conversations, and Community Activity areas on the homepage, as well as an Events Calendar. These new sections help members like you better interact with news, ongoing discussions, our experts, and each other as the vibrant ecosystem of LIVEcommunity continues to grow.   New to the LIVEcommunity: Digital Events   The LIVEcommunity team also just started hosting digital events—something we're really excited about. Our first interactive event with Nick Curtis (@DawgsFan) and Chadd Christensen (@cchristiansen) happened late April, but you can still catch the Best Practice Assessment (BPA) tool  webinar by clicking the link. We also hosted an Ask Me Anything Q&A session with Cortex experts Greg Jenkins @gjenkins  and Ziv Solomon @zsolomon on XDR Alert Tuning on May 4. We hope you've enjoyed these digital events so far!   Upcoming Interactive Event:   Our third live event is coming up on June 3 with the GlobalProtect team; s tay tuned for more details in the next couple of weeks.   What Digital Event Would You Like to See Next?   As we continue leveraging Digital Events as a way to share knowledge and engage with all of you, we want to know: What topic would you be interested in us covering? Is it Prisma Access? Next-Generation Firewall? Expedition? Let us know in the comment section down below.   We'd Love Your Feedback!   We love providing you with a forum where you can post questions, find answers, and engage with other cybersecurity professionals. That’s why we are constantly pushing forward and positioning ourselves for the future—not just in our products but in the LIVEcommunity platform as well. See something on LIVEcommunity you love? Let us know in the comments below. Got a critique or suggestion on how we can improve? Even better—we especially want to hear from you!   A few of you have already posted your feedback; thank you for sharing. To all of our LIVECommunity users, don’t be shy:    What do you like most about the new experience?  What other enhancements would you like to see?  What area do you leverage the most?  This is just the beginning for LIVEcommunity! Thank you for being a valuable customer and community member. Your engagement and input means everything to us.    If you’d like to know more about the recent updates, please read our blog on the Enhanced LIVEcommunity Experience . We encourage you to check our updated FAQ page  if you have any questions.   ... View more

LIVEcommunity April Rewind   It’s a new month so you know what that means… time for our monthly rewind! Let’s take a look back at April and see all of the exciting announcements and initiatives shared on the LIVEcommunity.   It's Here - The Enhanced LIVEcommunity Experience   The enhanced LIVEcommunity experience is here!   During the month of April we let you all know that some changes were coming to LIVEcommunity and even shared a sneak peek. Well the wait is over… If you haven’t already noticed, the enhanced LIVEcommunity experience is now live! A simplified user interface has been designed to help you seamlessly find the answers you’re looking for, guide you through the Palo Alto Networks ecosystem, and create more opportunities to participate and engage with peers.    Some of the new enhancements include a redesigned homepage, new events area, and more! Take a tour of this enhanced experience here and be sure to let us know what you think!   We always welcome any and all feedback, so if you have any questions feel free to share them on our Community Feedback page. We started a discussion here .   New Events Area   Now more than ever, digital events have become one of the main ways that we all make connections with one another—which is why we are pleased to share LIVECommunity’s new Digital Events. Hosting a digital space for interacting, learning, and, most importantly, connecting with one another is a valuable resource to our users, and these events give them an opportunity to meet with experts and thought leaders across the Palo Alto Networks ecosystem.   LIVECommunity held its first-ever Ask Me Anything (AMA) Event on April 8. This initial event is part of a new, live Q&A series that invites users to connect with experts and other community members to help them find the right answers to their questions.    We also hosted our first interactive event to help customers better understand the Best Practice Assessment (BPA) tool; you can watch a recording of the webinar here. Tomorrow, LIVECommunity is hosting its second Ask Me Anything on Cortex Customer Success and XDR Alert Tuning. Anyone interested can submit a question ahead of time or tune in from 8 a.m. to 10 a.m. PDT on Tuesday, May 4.    Now Introducing: Our First Customer-Facing Micro-Credentials!   Palo Alto Networks: Micro-Credentials   In case you missed it, Palo Alto Networks Education Services announced their first customer-facing micro-credentials! The PMRuA (Palo Alto Networks Micro-Credential Remote user Administrator) and the PMRnA (Palo Alto Networks Micro-Credential Remote network Administrator). These new micro-credentials are based on the technical administration of SASE technology and are free to access! They allow you to adapt to the changes in technology quickly and accurately with their shortened length and specialized topics! If you’re interested in learning more about these micro-credentials be sure to check out this blog where we walk you through our credential offerings and additional resources.   April VM-Series and CN-Series Updates   April VM-Series and CN-Series Updates April wouldn’t have been complete without our monthly updates around VM-Series and CN-Series! In this month's update several new capabilities were announced ranging from new features, plugins and qualifications for software firewalls. Discover plugin updates for NSX and Azure, understand top hybrid cloud security challenges in new ESG research report, and more!  We guide you through all of the updates here.   Discussions of the Week   Sharing tips and tricks that can help answer your burning questions is the goal of our popular Discussion of the Week (DOTW) blog series. We take the most popular discussion topics based on what you’ve been searching for most frequently on LIVEcommunity, and either @jdelio  or @kiwi  then share additional information. Usually we provide a solution for a common challenge that’s being talked about frequently in our discussion forums, but we also like to add context around the discussion and technical background where it involves Palo Alto Networks products and services. If there are other topics you’d like to see us cover, please add a comment down below with a specific request!   LATEST : Where and How to Download Palo Alto Networks VM Images? GlobalProtect VPN Client Mac OSX Secure Input   Aged out Session End in Allowed Traffic Logs TCP Resets from Client and Server aka TCP-RST-FROM-CLIENT Palo Alto Networks Compatibility Matrix GlobalProtect and Static IP Multiple GlobalProtect Portals and Gateways MFA and 2FA for GlobalProtect and Next-Generation Firewall GlobalProtect Troubleshooting Tips GlobalProtect and Upgrade to MacOS Catalina Issue   That’s a Wrap!   We hope this article gave you a better sense of what happened during the month of April! We always like to end these rewind articles with a question as it allows us to engage with all of you.    In honor of the recent enhanced LIVEcommunity experience… this month's question is:    What do you like best about the new experience?  Comment down below! Thanks for taking the time to read my article. If you enjoyed this, please hit the Like (thumbs up) button. As always, we welcome all comments and feedback in the comments section below.   ... View more

Enhanced LIVEcommunity Experience It’s a special day here on the LIVEcommunity as the NEW enhanced experience is now live! These past two weeks we’ve been sharing sneak peeks with you leading up to this day. We are excited for all of you to finally navigate through the LIVEcommunity with this new experience. Let’s take a quick look at all of the enhancements!   Our NEW Homepage:   The LIVEcommunity homepage is where you’ll see a lot of the enhancements that have been made. Our goal was to provide you with a simplified user interface that will help seamlessly meet your n eeds. With that in mind, you now see the following:   Featured Posts - This area is where you will lea rn abou t important news (product releases and updates) and events that you should know about.   Homepage on LIVEcommunity       Trending Conversations - A NEW rotating area all around trending topics, where you can find out about the most popular conversations happening in the community and join i n.   Trending Conversations on LIVEcommunity     Community Activity - Here you’ll see all activity happening around the community and be able to sort it by most recent posts, viewed, commented, liked, or unanswered. We want to give you more control over the content you see and engage with in the community, which is what led us to make this change. Community Activity on LIVEcommunity         Events Calendar, New Solutions, and Top Solution Authors Events Calendar - Moving to the right-hand side of the homepage, you can now s ee a NEW Events C alendar. Not only can you view the upcoming events, but you can also RSVP right then and there,  making it easier for you!     Visibility into New Solutions and Top Contributors - As you make your way down the right-hand side of the homepage, you also get visibility into the new solutions being shared as well as top liked authors and contributors across the community. Sharing this information can help you discover helpful information and to follow and engage with other community members.     New Events Area:   When you visit our Events area you can now see all upcoming digital events!   Events on LIVEcommunity     With that in mind, we want to also use this time to remind you about our FIRST interactive event all about the Best Practice Assessment (BPA) tool! This event is happening on April 29 at 8 AM PDT and you can now register. RSVP and be sure to share this with your peers!    During this event you will be able to connect with subject matter experts, share best practices, and learn more about how this tool can improve your security posture. We can’t wait to see you!   Interactive Event: Best Practice Assessment (BPA) Tool   You can also join us for our next Ask Me Anything (AMA) Event on May 4, 8 AM - 10 AM PDT.  This Q&A session will focus on  Cortex Customer Success — XDR Alert Tuning , including how your security operations center (SOC) team can use Alert Tuning to avoid alert fatigue, quickly prioritize alerts, and triage priority or high-severity incidents to keep your company safe.  The Palo Alto Networks Cortex Team and Principal Success Architect Greg Jenkins are excited to answer your questions in this upcoming AMA!   Technologies Area:   When you visit our Technologies area, you can now see tiles of all our technology resources pages in alphabetical order. This is in efforts to help navigate the Palo Alto Networks ecosystem, no matter where you are in your journey!   Technologies area on LIVEcommunity     As you continue scrolling down, you will also see all activity happening across all our technology resources pages. As mentioned earlier, you can sort content by most recent posts, viewed, commented, liked, or unanswered.   Activity in Technologies     We want to hear from you! Share your questions and/or feedback: We know we’ve unpacked a lot today, but we are very excited to finally be sharing all of these enhancements with you!    We recognize that with these elevated experiences, you may have questions or feedback, so we started a discussion on our Community Feedback page to engage with all of you. Feedback is alway welcome, so please leverage this area to share your thoughts around this elevated experience!    Thank you all for growing with us. ... View more

Now that the enhanced LIVEcommunity experience is live, we want to hear your feedback and also help address any questions you may have! Please use this discussion post to share your thoughts or ask questions.    You can find a walkthrough of all of the enhancements made across the community here.   Thank you for the continued participation and support! We would not be able to grow as an amazing community without all of your contributions and involvement. ... View more

A Sneak Peek at the Enhanced LIVEcommunity Experience     In case you missed it, last week we announced some exciting changes coming to the LIVEcommunity! As you continue to leverage the LIVEcommunity to find best practices, solutions and tools, and for sharing ideas and engaging with your peers, it’s important to us that we provide more details around this new enhanced experience and what it will mean for you.   A Sneak Peek:    Now that you know what’s coming, we are sure you’re wondering what these changes are going to look like. Well, we are here to share a sneak peek with you of the new enhanced experience and what you will be seeing very soon. Let’s take a look:    A Redesigned Homepage:   Last week we shared the reasons “why” and one of those is to enhance the user interface to help meet your needs. Highlighted in orange text boxes below, you will see a new redesign of the current homepage! These enhancements will give you a more personalized experience around your activity and participation on LIVEcommunity, and also make it easier for you to search content and start a conversation. Many of you have shared great feedback through our Community Experience Survey, and one common piece of feedback that we’ve received has been around easier navigation to find helpful content, start conversations, and find answers, which led to these enhancements.   LIVEcommunity homepage   Trending Conversations:    There will also be a new rotating area on the homepage all around trending topics, where you will be able to learn about the most popular conversations you and your community peers are having. There are a lot of great and valuable topics you all care about and are happening in the community. We want to bring those to light front and center so that you are aware and can join the conversations.   Trending conversations   Events You Need to Know About:   We recently announced the launch of digital events and even had our first Ask Me Anything (AMA) event last week! Not only are more digital events coming soon, but there will be a new dedicated area on the homepage (see orange box below) with a calendar of events so that you are in the know about all upcoming events, and can participate in any or all of them.    Digital events calendar     Interactive events on LIVEcommunity       A Look at Interactive Events:    With our first interactive event happening this month (more information coming soon), here’s a sneak peek of the interactive event  area. You will be able to see featured guests for this event, RSVP ahead of time, and even invite others. We have a blog focused on our first interactive event coming very soon, so stay tuned!             What To Be On the Lookout For:   The LIVEcommunity elevated journey is currently scheduled to launch April 21! We hope this sneak peek has you excited and gave you a better sense of what to expect in the next week. There are other enhancements being added that were not mentioned today, so stay tuned next week as we will be sharing all the details.   Like this post if you're as excited as we are about these upcoming changes!   ... View more

LIVEcommunity March Rewind   Spring is finally here, and so is our monthly recap for March! A lot of great information and news was shared this past month, so let’s spend some time unpacking everything we shared with you!   A Very Special Month: Women’s History Month  We couldn’t end the month of March without celebrating all the amazing women out there. In honor of Women’s History month, we spent some time with Montre D Bhiwandiwala, leading the Global GTM and Enablement team under Strata Customer Success Strategy and Enablement at Palo Alto Networks. As a leader, she shared what the month of March meant to her and how she believed women have shaped and changed the workplace. In case you missed it, here is her story.   New QuickPlay Solutions (Formerly Known as Skillets) Area If you haven’t already noticed, the area you one knew as “Skillets” on LIVEcommunity is now called “QuickPlay Solutions.” This page has been revamped to help you as you’re finding firewall configurations and other resources like how-to documents, articles, and videos. We encourage you to take a tour of this new area and let us know what you think! Find all the details here.   New Technology Pages: Autonomous DEM and Prisma Access Cloud Management We are always thinking about different ways to enhance your experience as you’re finding solutions or looking to learn more about a Palo Alto Networks product. With that being said, there are some new technology resources pages that went live with during the month of March!    Here’s a look at the NEW technology resource pages which can both be found under the Prisma Access technology resource page:       Autonomous Digital Experience Management (ADEM) technology resource page - Can help IT teams see, understand and improve digital experiences for all their users.   Prisma Access Cloud Management technology resource page - Provides a unified management experience to simplify the deployment and management of Prisma Access.  You can find discussions, videos, and articles related to these technologies! Head over there now and take a tour of these new pages. More information can be found here .   Cortex Customer Area is Better Than Ever There’s a brand-new look, feel and Customer Journey Guide on the Cortex XDR and Cortex XSOAR technology areas on LIVEcommunity. As a refresher, Cortex XDR allows you to rapidly detect and respond to threats across your networks, endpoints and clouds. Cortex XSOAR enables SOC analysts to manage alerts across all sources, standardize processes with playbooks, and automate response for any security use case.   If you’re a customer, be sure to Check out both the Cortex XDR page and Cortex XSOAR page its Customer Journey Guide to engage in discussions and review helpful resources dedicated to both of these technologies. Also, If you haven’t already heard - The Cortex Symphony is happening during the month of April! This is a premier summit for security operations and will have some great keynote speakers, breakout sessions and workshops.     You can find all the information in this blog. Be sure to register!   MS Exchange Exploit Made Waves in March A few weeks ago, headlines around the world were focused on news that four critical zero-day vulnerabilities inside Microsoft Exchange Server had allowed attackers to gain access to Microsoft Exchange Servers, enabling them to execute arbitrary code and potentially gain long-term access to the systems that were infected.   LIVEcommunity, in our ongoing efforts to keep you informed and up-to-date on cybersecurity, covered the situation on our blog in this post , covering how to understand the threat and ensure that you and your organizations are protected!   Now in Beta: real-time-detection Recently, a new URL Filtering category, “real-time-detection”, was added to the category list. In short, this feature is currently in beta testing. It will not be functional without a proper beta license. To find out more, this recent “real-time-detection” blog post has all the information, including what to do if you wish to participate in the beta.   Did You Hear? Digital Events Are Here We are super excited that we have introduced digital events! Having digital events provides interaction while learning and — most importantly — they increase your connection to one another and give you opportunities to meet experts and thought leaders across the Palo Alto Networks ecosystem. Our first digital event was an Ask Me Anything (AMA) with Professional Services on April 8. AMA events are Q&A sessions focused on specific topics where you can connect with experts and community members to help you on your journey of finding answers. More are on the way!   In the near future, we’re also introducing Interactive Events , which will involve streaming of live events around a variety of different topics, with all the benefits of an in-person event and also easy to navigate. More information is coming soon on the Events area !   Discussions of the Week Our Solution Engineers are sharing more and more tips and tricks in our Discussion of the Week (DOTW) blog series, where we highlight and answer some popular discussion topics based on what you are searching for most frequently on LIVEcommunity. This series is a great way for us to share additional information about common challenges that are being talked about in our discussion forums. If there are other topics you would like to see us cover, please specify those as a comment down below!   LATEST : GlobalProtect VPN Client Mac OSX Secure Input   Aged out Session End in Allowed Traffic Logs TCP Resets from Client and Server aka TCP-RST-FROM-CLIENT Palo Alto Networks Compatibility Matrix GlobalProtect and Static IP Multiple GlobalProtect Portals and Gateways MFA and 2FA for GlobalProtect and Next-Generation Firewall GlobalProtect Troubleshooting Tips GlobalProtect and Upgrade to MacOS Catalina Issue   You’re now up to date with the latest and greatest information about what happened during March here in the community! Be sure to be on the lookout during the month of April as we will be sharing some exciting news with all you…   Thanks for taking the time to read my article. If you enjoyed this, please hit the Like (thumbs up) button. As always, we welcome all comments and feedback in the comments section below. ... View more

Coming Soon: Enhanced LIVEcommunity Experience   LIVEcommunity is bringing in some exciting changes later this month, and we want to begin sharing what's on the way with you. We know that change is constant and it happens all the time, yet we realize it can be helpful to receive the key information ahead of time. Read more to learn about the new experience coming to the LIVEcommunity.   What is on the Way: An Elevated LIVEcommunity Experience   This upcoming customer experience (CX) refresh will provide our customers and our community members with a simplified experience, support enhanced online community journey and promote engagement opportunities with new, fun and exciting features.   We’re doing this for a number of reasons, but here are the big ones: Enhancing the user interface to help you meet your needs  Help you navigate the Palo Alto Networks ecosystem, no matter where you are in your journey Creating more opportunities to participate and engage with your peers and Palo Alto Networks experts Providing a community foundation to help you thrive as a community member and grow into a technology expert   More Information Coming Soon   We’ll have more to share about the LIVEcommunity Elevated Journey coming soon, so stay tuned!   Thanks for reading and for growing with us. As we bring you future updates about the new LIVEcommunity, we want to truly thank you for coming alongside us at Palo Alto Networks and making the LIVEcommunity your community!   ... View more

LIVEcommunity February Rewind   Can you believe it’s already March? Time flies when you’re having fun! We shared A LOT of exciting things with you during the short month of February, so we figured it would be helpful to give you a recap.   Popular Discussion of the Week Series: We are still going strong with our Discussion of the Week (DOTW) series, where we highlight and answer some popular discussion topics based on what all of you are searching for on LIVEcommunity. This series is a great way for us to share additional information about common challenges that are being talked about in our discussion forums. If there are other topics you would like to see us cover, please specify those as a comment down below!   Aged out Session End in Allowed Traffic Logs TCP Resets from Client and Server aka TCP-RST-FROM-CLIENT Palo Alto Networks Compatibility Matrix GlobalProtect and Static IP Multiple GlobalProtect Portals and Gateways MFA and 2FA for GlobalProtect and Next-Generation Firewall GlobalProtect Troubleshooting Tips GlobalProtect and Upgrade to MacOS Catalina Issue   Webinars You Should Know About: Although February was a short month, it was filled with exciting new product announcements! IoMT, Credit-based firewall licensing, and Prisma Access 2.0 were all announced and there are some webinars that you should know about.   You can now watch the following webinars on demand: Virtual Event: Protect Every Medical Device in Your Network Software NGFWs: More Flexible Than Ever Upcoming: Prisma Access 2.0 - Don’t Settle for Incomplete Security Prisma Access 2.0   All of the webinars listed above not only share great cybersecurity perspectives and predictions, but you will hear from Palo Alto Networks leaders and other industry experts. We encourage you to register!   New Product Announcements: In addition to these great webinars that you can leverage, we have announcements and other blogs to accompany and support them. First up, the new NGFW credits:   Software NGFW Credits The Industry’s Most Flexible Software NGFW Consumption Model, an in-depth overview New Software NGFW Credits and Videos, Consuming NGFW Software has just become easier. This blog walks you through getting it all set up with videos explaining each part. Prisma Access 2.0   We also have excellent resources around Prisma Access 2.0, including a page to help with common questions: Palo Alto Networks Announces Prisma Access 2.0, going over all the bells and whistles Prisma Access 2.0 Release FAQ, with all the answers and helpful links just a click away Prisma Access 2.0 Release Preview, shares the list of features and changes to Default Behavior that you should know about Best Practice Assessment (BPA) for Prisma Access, walks you through how this NEW BPA report can help keep your remote workforce secure by tracking feature adoption, security posture and more. Prisma Access Insights 2.0   Our Prisma Access Insights 2.0 TDM article has been updated to share everything that’s NEW with Prisma Access Insights 2.0 like service connection, multi-tenancy, and more. This is a great resource to check out if you would like to get more familiar with Prisma Access Insights.    Internet of Medical Things (IoMT)   Last but definitely not least, read more about the Internet of Medical Things (IoMT) in this helpful blog post: Protect Every Medical Device in Your Network   Expedition Tools Page Update - NEW Video Playlist: The Expedition tool page has a new and improved look! Its NEW video playlist is a great highlight. This playlist is all about the Log Analysis Features of Expedition, and contains detailed workflows. Take a look here. LIVEcommunity - Expedition Tools Page   Our Question For You Is…  You’re now up to date with the latest and greatest information about what happened during  February here in the community! As we had mentioned last month, we plan on ending all of these monthly rewinds with a question...     What’s the number one cybersecurity tip you share with your friends and/or family?  Comment down below!   Thanks for taking the time to read my article.  If you enjoyed this, please hit the Like (thumbs up) button. As always, we welcome all comments and feedback in the comments section below.   Best, Alejandra   ... View more

Palo Alto Networks Customer Support Resources   With the start of the new year, we want to take a moment to refresh your memory around all the resources that are readily available to help you wherever you are in your journey. We recognize there have been a lot of exciting new initiatives happening at Palo Alto Networks, so we want to take a step back and walk through all the various ways we are here to assist you in finding the answers you need.    Video Series: Customer Support Resources Made Simple   Recently, we put together a Customer Support Resources Made Simple video series in an effort to guide you through all the different resources you can leverage when trying to address your security challenges.    In this video series we share details about the following: Beacon Best Practice Assessment (BPA) Tool Online Resources Searching on LIVEcommunity Palo Alto Networks Google Chrome Extension Customer Support Portal You can view the entire playlist here: Customer Support Resources Made Simple Video Series Playlist   Support Resource Guide   There are numerous support services that are available to you, which you can learn all about in the Support Resource Guide . This guide shares information about the various support resources and support plans. You can also learn more about our technical case workflow, useful info when you open a case with us. If you haven’t already, we encourage you to check it out.   NEW Support Reference Guide   Recently, a new Support Reference Guide was created to help you as you’re working to get answers to challenges you may be facing with your Palo Alto Networks technologies. In this guide we share suggestions when opening support cases and tips for working active cases. You can also find information about response times when it comes to your support case as well as other resources you can leverage.   Find this guide here.     Visit the LIVEcommunity Help Page For More Information   We hope this was a good refresher around all the resources available to you and a reminder that we are here to help you on your journey! You can find all of this information on our Community Help Page.   As always, we welcome any and all feedback.     Thanks, Alejandra     ... View more

Hi everyone!    We are excited to share our first LIVEcommunity monthly recap with all of you! There are a lot of exciting things happening around the community, so we put together this News article sharing everything that you might have missed during the month of January.   Check it out here.   As always, we are open to hearing your thoughts and feedback. ... View more

LIVEcommunity January Rewind With a new year comes new ideas! We have a lot of great things happening in the LIVEcommunity, that we are excited to be sharing with all of you! Keep reading to find out what you missed this month.   NEW LIVEcommunity Homepage Redesign:   The customer experience is always top of mind for the LIVEcommunity team. With more than 160,000+ smart, collaborative Network and Cybersecurity pros, we strive to ensure that you all are finding the answers you need and have a great experience while doing so. If you haven’t already noticed, there is a NEW homepage redesign on LIVEcommunity that we are super excited to share with all of you! We always welcome feedback, so feel free to let us know what you think of this new redesign (pictured below).   LIVEcommunity homepage redesign   Cyber Elite Spotlight Interview: Steven Cantwell LIVEcommunity Cyber Elite Program               Last June we launched our community expert member program, recognizing LIVEcommunity members who consistently share their expertise and bring value to it through helping others. Learn more about the Cyber Elite Program   here.   Steve Cantwell, Senior Security Architect for Cloud Harmonics We also started a spotlight interview series with the Cyber Elite experts, featuring Q&A sessions and a lot of interesting stories from each of them. This month we met with @SteveCantwell, Senior Security Architect for Cloud Harmonics, a Palo Alto Networks preferred Authorized Training Partner (ATP). A certified PCNSA, PCNSE, and PCNSC , Steven shared his cybersecurity journey, motivations for engaging on LIVEcommunity, and more in this blog . Thanks @SteveCantwell for spending some time with us and sharing your experiences!             Navigating the SolarStorm Attack - We are Here to Help:   We are sure you heard about the SolarWinds supply chain attack or what Palo Alto Networks is referring to as the SolarStorm Attack. Palo Alto Networks is here to help you and make sure you have all the resources you need to stay protected. We have a blog guiding you through all the different ways Palo Alto Networks can help and also an on-demand SolarStorm webinar you can watch to learn more. Check it out and feel free to share your thoughts in the discussion we posted related to this event. Here are the links:   LIVEcommunity SolarStorm Attack blog SolarStorm discussion   Popular Discussion of the Week Series: Listening to your needs and wants is extremely important to us. We noticed there were some popular discussions, so we brought back our Discussion of the Week (DOTW) series where our Solution Engineers, @jdelio and @kiwi, highlight some of these popular discussion topics and provide more context and additional resources. You can find all DOTW’s published so far down below.   DOTW: Aged out Session End in Allowed Traffic Logs DOTW: TCP Resets from Client and Server aka TCP-RST-FROM-CLIENT DOTW: Palo Alto Networks Compatibility Matrix DOTW: GlobalProtect and Static IP DOTW: Multiple GlobalProtect Portals and Gateways DOTW: MFA and 2FA for GlobalProtect and Next-Generation Firewall   If there are other popular topics you think we should cover, let us know in the comments down below!   NEW Product Features/Updates You Should Know About:   There were some exciting product features releases this month that you should know about! Find what out these new features mean for you and how you may be impacted:   GlobalProtect 5.2.5 PAN-OS 10.0.3 Cortex Data Lake Updates   NEW Alibaba Technology Resource Page:   Our NEW Alibaba technology resource page is here! What does this mean for you? This page was created to help you find information about VM-Series on Alibaba Cloud and leverage all the resources to help accelerate your VM-Series deployment.  You can find discussions, articles, videos, and additional resources, all related to this technology. Take a tour   LIVEcommunity: Alibaba Technology Resource Page       We Have A Question For You... We hope you enjoyed this monthly recap! As always we welcome any and all feedback.  In efforts to get to know you all better, we plan on closing out these monthly recaps with a question. This month's question is: What are you looking forward to this year? Comment down below! ... View more

Palo Alto Networks Rapid Response: Navigating the SolarStorm Attack Last updated January 21, 2021   With the news about the SolarWinds supply chain attack, we want to let you know that we are here to help and want to make sure you have all the resources and information you need.   What is the SolarWinds Supply Chain Attack?  For those who may not have heard, we recently learned about the campaign of attacks connected to a suspected nation state actor behind the SolarWinds SUNBURST malware, which we've named the SolarStorm attack.   Ensuring Your Protection is Our Top Priority Here’s how Palo Alto Networks can help ensure you’re protected from these attacks. We are here to help you better understand and defend against this threat, which is why we’ve put together two different programs:   SolarStorm Rapid Assessment: This free assessment assesses whether you’ve been compromised. Our team will help you locate the at-risk servers by your organization and provide you with a SolarStorm Assessment Report.  Take the free assessment here. SolarStorm Initial CyberSecure Engagement: If you believe that you’ve been exposed, don’t worry we can help you directly engage with an expert team dedicated to this program. This expert will do a full investigation and remediation of the incident. Connect with an expert here.      Understanding the SolarStorm Threat:  We understand that you might have questions about this attack and how it can potentially impact you. You can watch this video where Palo Alto Networks leaders discussed the impact of SolarStorm and how it differs from other attacks. Unit 42, our global threat intelligence team also put together this threat brief, tracking the SolarWinds attack.  They also provide instructions on how to identify whether your organization has been compromised using the Palo Alto Networks Next Generation Firewall, Cortex XDR and XSOAR, as well as additional resources and indicators of compromise. Read the report here .   You can learn more about the timeline perspective of the SolarStorm Supply-Chain attack in this Unit 42 blog  where they also include some additional resources around their latest research.   Upcoming LinkedIn Live Series - Navigating the current and future “SolarStorms”: We are always thinking about the future, which is why it’s important to have a discussion beyond Solarwinds or any specific type of malware, and start talking about the broader strategies and risks associated with advanced threat actors. Linkedin Live is where Palo Alto Networks leaders and industry experts will be talking about how to assess your exposure in the wake of the SolarStorm attack and what steps you can take to future-proof yourself. Here are the upcoming webinars: Topic: Establishing a Complete and Accurate View of Your Infrastructure Date: January 6, 2021 Time: 9AM PST Topic: Making Your Security Data Work for You Date: January 12, 2021 Time: 9AM PST Let us know in the comment section down below which webinar you plan on attending!   Upcoming Unit 42 SolarStorm Webinar Briefings Unit 42 will be hosting a series of webinars focused around the SolarStorm Attack. Ryan Olson, VP of Threat Intelligence here at Palo Alto Networks, will share some countermeasures you can take today to help protect your organization. He will also cover information about the Palo Alto Networks Response program and how it can help your organization assess and remediate risks related to SolarWinds. Here are some of the upcoming webinars: Date: December 23, 2020 Time: 2pm ET Register here Date: January 7, 2020 Time: 10am CT Register here For those who weren’t able to attend the Unit 42 Solarstorm webinar briefing above, you can now watch it on-demand here.   Cortex Resources for SolarStorm Cortex XSOAR Rapid Response Playbook  This playbook can help speed up the discovery of the SolarWind installations within your networks and also uncover signs of a potential threat.  Video - Cortex XDR SolarStorm Impact Reports Expanse Reveals SolarWinds Breach and Attacker Communications    A message of our commitment from Nikesh Arora   As a community, your feedback is important to us, so we started a discussion around these events where you can engage and discuss this topic amongst your peers, share your thoughts and find out what others are thinking, and provide your input about the topic.   Know that we are by your side and supporting you. If you want to learn more about how Palo Alto Networks can help, visit our Rapid Response resource page. ... View more