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Palo Alto Networks Rapid Response: Navigating the SolarStorm Attack Last updated January 21, 2021   With the news about the SolarWinds supply chain attack, we want to let you know that we are here to help and want to make sure you have all the resources and information you need.   What is the SolarWinds Supply Chain Attack?  For those who may not have heard, we recently learned about the campaign of attacks connected to a suspected nation state actor behind the SolarWinds SUNBURST malware, which we've named the SolarStorm attack.   Ensuring Your Protection is Our Top Priority Here’s how Palo Alto Networks can help ensure you’re protected from these attacks. We are here to help you better understand and defend against this threat, which is why we’ve put together two different programs:   SolarStorm Rapid Assessment: This free assessment assesses whether you’ve been compromised. Our team will help you locate the at-risk servers by your organization and provide you with a SolarStorm Assessment Report.  Take the free assessment here. SolarStorm Initial CyberSecure Engagement: If you believe that you’ve been exposed, don’t worry we can help you directly engage with an expert team dedicated to this program. This expert will do a full investigation and remediation of the incident. Connect with an expert here.      Understanding the SolarStorm Threat:  We understand that you might have questions about this attack and how it can potentially impact you. You can watch this video where Palo Alto Networks leaders discussed the impact of SolarStorm and how it differs from other attacks. Unit 42, our global threat intelligence team also put together this threat brief, tracking the SolarWinds attack.  They also provide instructions on how to identify whether your organization has been compromised using the Palo Alto Networks Next Generation Firewall, Cortex XDR and XSOAR, as well as additional resources and indicators of compromise. Read the report here .   You can learn more about the timeline perspective of the SolarStorm Supply-Chain attack in this Unit 42 blog  where they also include some additional resources around their latest research.   Upcoming LinkedIn Live Series - Navigating the current and future “SolarStorms”: We are always thinking about the future, which is why it’s important to have a discussion beyond Solarwinds or any specific type of malware, and start talking about the broader strategies and risks associated with advanced threat actors. Linkedin Live is where Palo Alto Networks leaders and industry experts will be talking about how to assess your exposure in the wake of the SolarStorm attack and what steps you can take to future-proof yourself. Here are the upcoming webinars: Topic: Establishing a Complete and Accurate View of Your Infrastructure Date: January 6, 2021 Time: 9AM PST Topic: Making Your Security Data Work for You Date: January 12, 2021 Time: 9AM PST Let us know in the comment section down below which webinar you plan on attending!   Upcoming Unit 42 SolarStorm Webinar Briefings Unit 42 will be hosting a series of webinars focused around the SolarStorm Attack. Ryan Olson, VP of Threat Intelligence here at Palo Alto Networks, will share some countermeasures you can take today to help protect your organization. He will also cover information about the Palo Alto Networks Response program and how it can help your organization assess and remediate risks related to SolarWinds. Here are some of the upcoming webinars: Date: December 23, 2020 Time: 2pm ET Register here Date: January 7, 2020 Time: 10am CT Register here For those who weren’t able to attend the Unit 42 Solarstorm webinar briefing above, you can now watch it on-demand here.   Cortex Resources for SolarStorm Cortex XSOAR Rapid Response Playbook  This playbook can help speed up the discovery of the SolarWind installations within your networks and also uncover signs of a potential threat.  Video - Cortex XDR SolarStorm Impact Reports Expanse Reveals SolarWinds Breach and Attacker Communications    A message of our commitment from Nikesh Arora   As a community, your feedback is important to us, so we started a discussion around these events where you can engage and discuss this topic amongst your peers, share your thoughts and find out what others are thinking, and provide your input about the topic.   Know that we are by your side and supporting you. If you want to learn more about how Palo Alto Networks can help, visit our Rapid Response resource page. ... View more

  On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly. The affected features include: Case Management and Case Creation  Asset Management: Product Registration, License Activation, etc. User Management All other CSP functionality.     Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window.  For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.   Updates will be posted on http://status.paloaltonetworks.com   We know this may be an inconvenience for you, so please don't hesitate to reach out with any questions or comments on the discussion thread.   For answers to Frequently-Asked Questions, check out our FAQ blog for more information.   Thank you for your patience while we improve our services for you. ... View more

  Info: On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly. The affected features include: Case Management and Case Creation  Asset Management: Product Registration, License Activation, etc. User Management All other CSP functionality.     Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window.  For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.   Updates will be posted on http://status.paloaltonetworks.com  and the blog.   For answers to Frequently-Asked Questions, check out  our FAQ blog for more information .   Thank you for your patience while we improve our services for you. ... View more

Celebrating Latinx Heritage Month on LIVEcommunity   New week means a new blog for Latinx Heritage Month! We’ve had a great time celebrating this special month by highlighting some amazing Latinx individuals and learning about their journey and their heritage. Last week you learned about two incredible Latinx employees at Palo Alto Networks, Stephanie Carlos and Hugo Arenas. They both shared their stories and what this month means to them.    This week, I'm excited to share my story — and what this month means to me — with all of you! Reading the amazing stories these past couple of weeks have been inspiring for me, especially since I'm very early on in my career. For me, this month is all about celebrating and bringing light to all the different Latinx cultures. It’s also a time for us to learn more about the history of this culture!    Alejandra Galindo, Social Media and Programs Specialist My Latinx culture has had a huge influence on my career journey thus far. Seeing how my parents took a risk by coming to America and leaving their families behind, has taught me to not only take risks, but also to never give up. I remember when I was younger and my dad was teaching my brother and I how to ride our bikes, he would always say “You can do it!” and for some reason that has always stuck with me. No matter what obstacle I face, I always try to remind myself that I can do it!   A Latinx tradition that my family has passed down to me would definitely be cooking together on the weekends! When I was younger, I remember going to my aunt’s house every Sunday and asking my mom if I could help her and my other aunts cook. Now that I'm older, I don’t even have to ask, in fact my mom loves to volunteer me to cook. 🙂 It’s great to know that no matter what we all have going on in our lives, we take a day to all come together and just enjoy each other’s company.    Being that I'm so early on in my career, I’ve had the opportunity to meet some amazing people who have become my mentors. They’ve not only given me such great advice, but they’ve also inspired me to want to give back and help others. This has led me to join the Cristo Rey Work Study Program , which gives high school students the opportunity to work for a company, gain work experience and also use the money they earn to pay for their college education. I am also part of our own Palo Alto Networks Latinx Network - Juntos! Being a part of both is important to me, as I want to make sure I’m doing my best to help others and stay involved with my community.      This month has made me not only think a lot about my family, but also the amazing Latinx community I have around me, whether that’s in the workplace or my friendships. I hope that we all take some time this month to celebrate the Latinx community around us.    I enjoyed spending some time sharing my story with all of you! I encourage you to share your thoughts about Latinx Heritage Month in the comment section down below. Let’s continue celebrating this special month together!   Thanks for stopping by and taking the time to read this blog.  If you enjoyed this, please hit the Like (thumb up) button, don't forget to subscribe to the LIVEcommunity Blog area. As always, we welcome all comments and feedback in the comments section below.   Alejandra   ... View more

Celebrating Latinx Heritage Month on LIVEcommunity Our celebration around Latinx Heritage Month continues! We hope you’re enjoying this series so far, and learning more about this month and what it means to some of these amazing Latinx individuals. Last week you learned more about Patty Hatter, SVP of Global Customer Services and Executive Sponsor for Juntos, the Palo Alto Networks Latinx Employee Network Group. She shared her views and ideas around inclusion and diversity in the workplace with us.    Now we’re excited to highlight two more incredible Latinx employees at Palo Alto Networks. Both Stephanie Carlos and Hugo Arenas are a part of Juntos, and they both share their story and what this month means to them in this week’s blog.   Stephanie Carlos — Risk Management Operations Manager and President of ¡Juntos!, the Palo Alto Networks Latinx Employee Network Group Meet Stephanie Carlos — Risk Management Operations Manager and President of ¡Juntos!, the Palo Alto Networks Latinx Employee Network Group   1. Q: What does this month mean to you? A: This month is important to me because it is a time to celebrate our culture. It’s fun to remember where we come from and how far we’ve come and I see this month as a way to embrace that and remind others of this. It brings all the different Latino/Hispanic cultures together while highlighting our different individual cultures.         2. Q: How has your Latinx heritage influenced your career journey thus far? A:  I believe Latinx individuals are very hardworking. My parents immigrated to the U.S. and at one point my dad worked three jobs. My mom tells me stories of her father and how hard he worked and how well respected he was in their town. I feel that I have similar drives and that is how I am able to manage working full time while pursuing a Master’s degree and working on ¡Juntos! events. If I didn’t have that kind of drive in my blood, I might not be able to handle all these things.    I also think that being Latina automatically makes me an underdog and I feel this need to prove myself even more. I want to show people that a Latina can be successful and be respected. I have been discriminated against for being Latina in the past, and it’s made me work harder to prove those people wrong. When I do, I feel even more personal satisfaction that I did not listen to the naysayers and instead rose above it. I know that throughout my career I will continue to be an underdog due to the mere fact that I am a Latina, and that is fine with me. I will keep working hard and proving that we shouldn’t be seen as underdogs but rather as equals to everyone else.   3. Q: What organizations are you a part of? What led you to participate? A:  Other than ¡Juntos! I am part of the Latinas in Tech organization and Techqueria . Both are communities of Latinos in technology industries and have members all over the world. I joined all of these organizations to be a part of something bigger than me. Latinas in Tech is what the name says — a community of Latina women in the male-dominated tech world. They have held lots of virtual panels this year to help elevate and support each other. Techqueria is a great community of global Latinos in tech companies all over the world. It reminds me that I am just one of thousands of people who can help move the needle of diversity.   I became more involved in ¡Juntos! because I wanted to be part of the impact in the community. The work we’re doing in ¡Juntos! is all about the community — whether that is the Latinx population at Palo Alto Networks or the broader Latinx community. It’s about giving back and helping each other. I have never been one for the spotlight, but having a way to help others is very important to me. When I talk about ¡Juntos! and the work we are doing, I remember that it is not about me, but more about the message and the end goal we are trying to achieve. We want to elevate our gente and create leaders. We want to increase our impact. We have different initiatives we’re working on and I have goals for ¡Juntos! for this fiscal year. I’m grateful the rest of the leadership team trusts me to lead ¡Juntos! forward to accomplish these things.   4. Q: What is a Latinx tradition that you have/wish to pass down, that you family has passed down to you? A:  Language! I feel lucky to have learned Spanish as my first language and I am grateful for it. Being bilingual is an important skill to have these days and I am lucky enough to have been exposed to that since I was a baby. As much as I say that my grammar in Spanish isn’t great, I am thankful for being able to communicate in two languages. I can pivot from speaking to an uncle/aunt in Spanish to a cousin in English. It’s great. I try to speak Spanish to the next generation of our family so we don’t lose the language.     5. Q: What's a message you'd like to share about your Latinx background with others?  A:  I am very grateful to have been raised in a Latinx household because it has made me the person I am today. I value my family above all and I have respect for people in every level of the company. Being a first-generation Latina, I saw my parents and family members rise up in America and I have never taken that for granted. I value their hard work and use that same drive in my daily life. I push forward to keep adding to the collective value others started because the journey forward doesn’t end with me; I’m just one of the current members trying to elevate our gente .   Hugo Arenas — Sr. Treasury Analyst and Lead for ¡Juntos!, the Palo Alto Networks Latinx Employee Network Group Meet Hugo Arenas — Sr. Treasury Analyst and Lead for  ¡Juntos!, the Palo Alto Networks  Latinx Employee Network Group   1. Q: What does this month mean to you? A:  A celebration and culmination of black (afro-latinx) and brown lives!   2. Q: How has your Latinx heritage influenced your career journey thus far? A: My Mexican and Latinx heritage has encouraged me to take risks and be proud of my work.   3. Q: What organizations are you a part of? What led you to participate? A: I'm part of the Cristo Rey Work Study Program. The high school students from Cristo Rey attend work and the company pays them for that work. They can use the funds for college. It's extremely important for me to participate because I didn't have an internship growing up. I did not have funding; I had to work a part-time or full-time job to pay for college. Giving back and helping people are my superpowers. I also spend time volunteering in food banks and mentoring.   Hugos Arenas and his family! 4. Q: What is a Latinx tradition that you have/wish to pass down, that you family has passed down to you? A: Our fellowship and food. We spent a lot of time together while I was growing up. From picnics to large family gatherings and dinners, food brought us together. When my grandma would cook in Mexico, she would make a huge pot of rice. This was special rice; less than five ingredients but it tasted a like five-course meal. I would sneak into the kitchen while the rice was cooling and taste it while it was still hot. I will never forget that feeling of being together and I hope to pass it down if I ever have children.     5. Q: What's a message you'd like to share about your Latinx background with others?  A:  Where you were born, what degree you received or where you attended college doesn't make your career. Perseverance, hard work, and humility are very important in achieving your dreams! ---- Thank you Stephanie and Hugo for sharing your stories with the LIVEcommunity! We hope you enjoyed learning more about Stephanie and Hugo. We are so happy to be recognizing and celebrating their Latinx heritage!    We have a few more stories to share with you during this month, so stayed tuned! Make sure to like, share and connect with other community members. What stood out to you about this special piece? Let us know in the comment section down below!     Let’s celebrate the Latinx Heritage Month together!    Thanks for stopping by and taking the time to read this blog.  If you enjoyed this, please hit the Like (thumb up) button, don't forget to subscribe to the LIVEcommunity Blog area. As always, we welcome all comments and feedback in the comments section below.   Alejandra ... View more

Celebrating Latinx Heritage Month on LIVEcommunity In case you missed it, this month we are celebrating Latinx Heritage Month on LIVEcommunity! We are excited to be sharing stories with you about some amazing Latinx individuals. Last week Veronica Jowers, Manager of the LIVEcommunity kicked off this series by sharing her story and what this month means to her. This week we are so excited to be sharing Patty Hatter’s story. As the SVP of Global Customer Services and Executive Sponsor for Juntos, the Palo Alto Networks Latinx Employee Network Group, she shares her perspective and ideas around inclusion and diversity in the workplace.    Meet Patty Hatter:  Patty Hatter, SVP of Global Customer Services for Palo Alto Networks 1. Q: What does inclusion and diversity mean to you?  A: Across Palo Alto Networks, inclusion and diversity is a key focus for all of us, especially in our hiring practices. We’re welcoming many diverse folks with a variety of backgrounds—including age, gender, gender expression and identity, race, and cultural background. On a global scale, we’re broadening the portfolio of what we offer to an expanding market and to our customers. That means we need to broaden our teams to be more reflective of our immensely diverse customers in how we're approaching and solving their cybersecurity needs. It’s all about what we can bring to the table to meet them where they are and to get them where they need to be.   With the exceptional growth that this company is experiencing, we have an opportunity  to make a huge difference with regard to inclusion and diversity in the cybersecurity market. Clearly, if we approach the same old things with the same old mindsets we’ll end up with the same results we got in the past. The market needs to move and the company needs to move. The opportunity is right in front of us.   From an inclusion perspective, it's about getting everybody to understand the different biases or lenses that they look at things and to be more conscious of opening their perspective of how they see, relate, or react to people. We need to strive for active, inclusive collaboration and make sure everybody feels respected and heard when they express themselves. I want a company where everybody recognizes the value of inclusion and diversity because they feel it in their lives—in and out of the workplace. Who wouldn’t?   2. Q: How has diversity in the workplace impacted your way of thinking and leading? A: For me, the more experience I've gotten the more I've learned that it's great to be different. You don’t have to try and fit in, just be yourself. That brings uniqueness to the table. The more you adopt that behavior for yourself, the more you’re going to understand and accept the uniqueness of others. You learn to seek out people with different opinions because that’s where the really unique ideas and “a-ha!” moments are going to come, whether it’s from a business perspective inside the company or community perspective outside of the company. I find myself seeking out folks that are bringing those different ideas to the table because that’s where the bigger impact will be. Different is definitely better!   3. Q: What made you want to become the Executive Sponsor, for Juntos, the Latinx Employee Network Group at Palo Alto Networks? A: In my own experience, two of my best friends are Hispanic. Through the years I've had the pleasure of being around their families quite a bit and forging meaningful and loving bonds. When my mom passed away a few years ago, I got very close with both of their moms—sharing stories, both joyful and sad, and looking to them for motherly advice. To this day, I continue to confide in both of them. I believe that you can pick your own family, and with both of my best friends and their families we’ve all self-selected each other. Growing up, my friends both had very interesting backgrounds and life experiences. I was raised in Western Pennsylvania, and though my early experiences were not like theirs, I’ve grown to understand and have compassion for what they’ve gone through. Across many deeply engaging conversations I’ve come to learn of their family experiences and tragedies and truly understand their point of view. Their life experiences. Since I'd developed a close relationship with a strong sense of caring for them -- I realized that their painful experiences could have happened to any of us. What would we do? What would I do? And, most importantly; How do I help make sure they never have to go through something like that again? The point is that our relationship is a safe place where we can bring our full selves based on trust and compassion. Being able to see them, I could see myself in them and all the ways that we are interconnected. It leads me to this thought: I might be technically German, but inside I’m a Latina, given who I associate myself with.   4. Q: What values do you believe inclusion and diversity has brought and will continue to bring to Palo Alto Networks? A: Hopefully it will enable us to collaborate even more. The more we get in our heads of opening up who we are talking to, the types of folks and their backgrounds, that will get us thinking more from a collaborative and bigger picture perspective. To me there is such a tie into how we need to evolve our business to not just be one product. We don’t just want one type of person with one background, from one community in this organization. It needs to be much more broad than that. We need to think of how we can actively collaborate and make sure everybody feels like they’re being respected and that they’re being heard when they have something to contribute.    When it comes to the timing and discussion around inclusion and diversity, first off it’s the right thing to do, but to me there is such a tie to the growth of our business, that hopefully people see both sides of that. We have to open up the opportunity for everyone coming from every corner of the world. Getting us to collaborate differently is just so important as we grow from one product company to a much broader platform company. To me, it’s such a metaphor for what we have to do.   5. Q: What is your vision for the future of inclusion and diversity at Palo Alto Networks? A: I want a company where everybody feels the importance of inclusion and diversity because they feel it in their lives and they feel it in the workplace, that this focus helps drive better results. The more we can shift perceptions in the workplace, of why being inclusive and bringing diverse opinions to the table is good for us as a company, I think that helps broaden perceptions in our communities. It gives us the patience, willingness, and desire to listen to different perspectives, which are needed right now. Maybe, if we can start that here at Palo Alto Networks—do our part in our corner of the world—by exploring different ideas and experiences with every decision, we can add significant richness to our employees’ lives and help them feel more empowered and engaged. ---- Thanks Patty for spending time with the LIVEcommunity and sharing your experiences and thoughts with us. We hope you enjoyed learning more about Patty Hatter and her thoughts and ideas around inclusion and diversity. During this special month, it’s important to stay a step back and look at the bigger picture around the importance of inclusion and diversity in the workplace.   We have a full month dedicated to bringing you a series of great stories, ways to connect, and engage in the LIVEcommunity and with Palo Alto Networks.  Make sure to like and share! What stood out to you about this special piece? Let us know in the comment section down below!    Let’s celebrate the Latinx Heritage Month together!    Thanks for stopping by and taking the time to read this blog.  If you enjoyed this, please hit the Like (thumb up) button, don't forget to subscribe to the LIVEcommunity Blog area. As always, we welcome all comments and feedback in the comments section below.   Alejandra   ... View more