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About samuelsmith
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- About samuelsmith
06-14-2019
2Posts
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Jun 14, 2019Last Visited
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Latest posts by samuelsmith
| Subject | Views | Posted |
|---|---|---|
| 2337 | 06-14-2019 12:05 PM | |
| 2486 | 06-14-2019 11:45 AM |
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| Member Since | 06-14-2019 06:36 AM |
| Date Last Visited | 06-14-2019 03:26 PM |
| Posts | 2 |
06-14-2019
12:05 PM
I am new to Palo and I almost went with Meraki when I saw complaints online about tech support wait times but the rep assured me changes were made to address this and it would not be an issue. We went LIVE this past weekend and here friday afternoon and all week in making several calls have experienced what I feared loooooong wait times. Even as I write this at 3:01pm EST I have been on hold for 2:12 and running. I called last night on a serious issue with our DMZ settings and I was on hold for 4hrs plus before ( I called at 5:20pm finally gave up jsut before 10pm) and I gave up and struggled through myself. The other alarming thing I found out the hard way is there is a 1 hour time frame for your issue to be fixed or you get dropped back into the queue and there goes another hour or two on hold. For a critical piece of equipment to all networks - support has to be at the push of a button.
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- tech support
06-14-2019
11:45 AM
I am new to Palo jsut going Live with a unit. I am seeing when users move from desk to desk and do not log out but login again at the second station their filtering does not function. They are either filtered as per the last login previously at the station (though that might be a user again also logged in somewhere else) OR they get no filtering and basically can do what they want. This seems to be an issue we me testing changes to Palo as I use certain levels of users logons (though they are working in another part of the office) and the filtering does not produce results I expect - toough to troubleshoot. AND of course this is obviously a security issue. I see posts in here as far back as 2010 asking and reporting the same things I have here - is there a resolution to this?
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