About Jonathan.Tonelli

Dear Palo Alto Community,   We juste bought Traps for our company and we have a small issue. We don't allow our servers to have Internet access (access denied by our Palo Alto Firewall). We have created 2 Firewall Rules (one that goes from our Internal network to the outside and one for the opposit direction (Outside -> Internal). But it doesn't seems to work... The client are not able to connect to the serveur ("No connection server"). We get session_end_reason eq tcp-rst-from-client as error...   We did some other tests : 1. Tried to had all the links that you can find on the webpage https://docs.paloaltonetworks.com/traps/tms/traps-management-service-admin/get-started-with-tms/enable-access-tms.html#id17AHD0UE0ZY insted of the traps-management-service App-ID. No changes... 2. On one of our client, we installed with full Internet access on and then cut it and it seems to be working (the client continues to connect to servers and I am able to do scans and recovering data - Not able to connect to live terminal though).   The thing I do not understand why it doesn't work... Is there something else than traps-management-service and Websocket to open for it to work ? Any idea ?   Thank you in advance for your time. Best Regards, Jon ... View more